GDI Business-Line CRM

🇩🇪 DE

German ERP-integrated CRM for SMEs — on-premise or cloud-capable, with lead and appointment management.

GDI Business-Line CRM is a German commercial software suite that combines CRM, order processing and warehouse management in a single system. It runs on-premise in the customer’s data center or as a hosted solution. The tool is aimed at small and medium-sized enterprises that need a tightly integrated workflow from lead capture to order fulfillment. Online appointment booking for end customers is included.

Replaces

GDI Business-Line CRM is sought as a European alternative to:

Apollo.io

Features

CRM & Customer Management

Centralized contact management for customers, suppliers, partners, and prospects
Coordinated lead management to convert prospects into customers
Integrated communication history and customer appointment management
Online booking for end customers
Ticket management for service and support
Sales control and marketing campaign targeting based on revenue potential

Order Processing & Warehousing

Efficient process design for warehouse management and order processing
Management of products, price lists, discounts, and offer creation
Order booking, sending, and contract management
Intelligent networking to accelerate internal processes

Inventory & Purchasing

Centralized inventory control with real-time stock level data
Purchasing and supplier management
Support for up to 99 branches or warehouses

Financial Accounting & Controlling

Modules for financial accounting and cost accounting
Asset management and electronic invoicing (e-invoicing)
Reporting with dashboards
Integration with bookkeeping front-end solutions

Mobile Solutions

Mobile apps for data access, order management, and appointments on the go
Compatibility with mobile devices for field teams

System & Customization

Customizable system architecture with modular expansion options
Seamless integration of all modules in a single database
Time recording and personnel management integration

Pricing

Pricing is available on request. The vendor does not publish exact pricing details publicly.

EU Trust Profile

3 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.

Data Processing Agreement (DPA)
The Data Processing Agreement (DPA) is available for download as part of the support contract and data forwarding agreements.
Evidence →
Trust center / security page
The page serves as the primary compliance and data protection information hub for GDI Business-Line CRM.
Evidence →
EU data residencynot verified
Public sub-processor list
A public list of additional sub-processors is available for download.
Evidence →
ISO 27001
No ISO 27001 certification is mentioned on the certifications page.
SOC 2
No SOC 2 certification is mentioned on the certifications page.
BSI C5
No BSI C5 certification is mentioned on the certifications page.
TISAX
No TISAX certification is mentioned on the certifications page.
German-language supportnot verified
Product support is available in German as part of the Bitmi certification requirements.

Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.

Integrations

eCommerce platformsMulti-carrier shipping softwareTime recording devicesGDI Vision (cloud-capable ERP evolution)Electronic invoicing standards (ZUGFeRD, XRechnung)

Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.