Easiware
🇫🇷 FR · from €50/user/mo
Omnichannel helpdesk for customer service teams
Features
Channel management
- Centralizes email, web forms, chat and social media interactions
- Unified view of customer interactions across channels
Customer data
- Customizable 360-degree customer profile
- Aggregates purchase history, average basket and loyalty data
Request handling
- Automatic routing based on reason, customer profile or channel
- Internal workflows for request processing
AI and analytics
- Native AI integration for real-time guidance
- Semantic analysis for customer interactions
Satisfaction and reporting
- NPS tracking and satisfaction measurement
- Custom dashboards for request volumes, handling times and NPS
Pricing
- Channel centralization
- 360-degree customer profile
- Satisfaction measurement tools
- Custom reporting dashboards
- Tailored to business needs
- Flexible user-based pricing
Prices may vary; official pricing page states €50 per user/month for Standard. A 30-day free trial is mentioned for the Essentiel offer but not confirmed for Standard or Custom.
EU Trust Profile
What we verified against public sources, last checked 2026-11-04. Every point links to its evidence.
- Evidence →ISO 27001
Certified for infrastructure and hosting through partner Free Pro.
- Evidence →Documented data export
Manual and automatic CSV exports are available for contacts and requests.
- Evidence →Local-language support
Support team based in France with French-language support.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Easiware?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive and ergonomic interface for routine ticket handling and report-building
- Minimal technical knowledge required for daily use
- Attentive and supportive Customer Success Manager relationship
- Direct access to company leadership for long-term customers
- Centralized management of customer requests and relationship information
- Omnichannel handling capabilities
- Customer history tools for context in interactions
Where users see room to improve
- · Specific developments may require an external integrator
- · Attachment download links expire for recipients
- · Requests do not retain history of earlier messages
Integrations
Easiware: frequently asked questions
- How much does Easiware cost?
- Easiware starts at €50/user/mo. Prices may vary; official pricing page states €50 per user/month for Standard. A 30-day free trial is mentioned for the Essentiel offer but not confirmed for Standard or Custom.
- Which tools does Easiware integrate with?
- Easiware connects with Splio, Twilio, X (formerly Twitter), Shopify, Adobe Commerce, Shipup and DeepLink.
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Feature, pricing and integration details are based on web research (as of 2026-11-04), without guarantee, errors are possible. The vendor's website prevails.