How much does 21.CRM cost?

21.CRM has a free plan; paid plans start at 21 CHF/mo. Plans: Basic (21 CHF/mo), Pro (49 CHF/mo).

Which tools does 21.CRM integrate with?

21.CRM connects with 21.AbaNinja, 21.Commerce, 21.Shop and 21.POS.

CRM

21.CRM

🇨🇭 CH · Free plan · paid from 21 CHF/mo

Swiss CRM for SMEs with lead tracking and mobile access

Swiss hostedGDPRFree planISO 27001

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21.CRM is a Swiss customer relationship management tool built for SMEs. It handles contacts, leads and sales opportunities, with mobile access and integration into other Swiss21 modules like 21.AbaNinja and 21.Commerce. Data is hosted in Germany under GDPR, with ISO 27001 certified infrastructure.

Features

Customer and contact management

Central storage of customer and contact data
Unified view of all customer interactions

Lead and opportunity management

Track leads from first contact
Visualize sales opportunities and progress
Identify effective sales measures
Pursue after-sales and cross-selling opportunities

Mobile access

Access customer information on smartphones and tablets
Use CRM features while away from the office

Task and appointment management

Central management of tasks
Central management of appointments

Pricing

Starter

CHF 0 / month per month

Free for unlimited time
Includes CRM

Basic

CHF 21 / month per month

Includes CRM as part of Swiss21
Monthly billing

Pro

CHF 49 / month per month

Includes CRM as part of Swiss21
Monthly billing

EU Trust Profile

What we verified against public sources, last checked 2026-10-16. Every point links to its evidence.

Data Processing Agreement (DPA)
Evidence →
Local-language support
Helpdesk articles are available in German, French, and Italian.
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at 21.CRM?

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21.CRM — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

Free plan available for cost-conscious teams
Good value for money
Intuitive for basic tasks like QR invoice generation
Connected suite reduces manual work across modules
Support described as competent and friendly

Where users see room to improve

· Unclear onboarding and terminology for new users
· Support response times can be slow

Integrations

21.AbaNinja21.Commerce21.Shop21.POS

21.CRM: frequently asked questions

How much does 21.CRM cost?: 21.CRM has a free plan; paid plans start at 21 CHF/mo. Plans: Basic (21 CHF/mo), Pro (49 CHF/mo).
Which tools does 21.CRM integrate with?: 21.CRM connects with 21.AbaNinja, 21.Commerce, 21.Shop and 21.POS.

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Feature, pricing and integration details are based on web research (as of 2026-10-16), without guarantee, errors are possible. The vendor's website prevails.