Userlike
🇩🇪 DE · Free plan · paid from $90/mo
German live chat and messaging platform with unified inbox and AI automation
Replaces
Userlike is sought as a European alternative to:
Features
AI Automation
- AI-powered chatbots for chat, email, WhatsApp, and other channels
- AI-driven automation of customer requests and support
- AI-generated responses and copilot suggestions
- AI agents trained on company websites, help centers, and documents
- AI-powered workflows and process automation
Workflows
- Process automation across systems
- Standard to complex workflow automation
- Integration with CRM, ERP, and internal tools
- Custom workflow creation and management
Messaging & Communication
- WhatsApp messaging and support
- WhatsApp campaigns for proactive communication
- WhatsApp marketing for targeted updates, reminders, and newsletters
- Omni-channel messaging center for instant messaging, email, WhatsApp, and more
- Video calls
Data Privacy & Compliance
- GDPR-compliant solution
- EU-based data hosting
- ISO 27001 certification
- Single sign-on capabilities
Pricing
- Basic website chat
- Limited features
- Pro premium features
- Increased chat integrations
- Team collaboration tools
- Advanced automation
- Higher employee limits
- Extended integrations
- Enterprise-level features
- Customizable workflows
- Dedicated support
Pricing may vary based on region and specific requirements. Enterprise plans require a custom quote.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-08. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The DPA is available as Annex 3 in the Order Processing Agreement, accessible via the dashboard under Account > Company Settings.
- Trust center / security page
- Evidence →EU data residency
All chat data is stored on servers in Germany.
- Public sub-processor listnot verified
- Evidence →ISO 27001Hosting servers are ISO 27001-certified
All data is stored on ISO 27001-certified servers.
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Evidence →German-language support
Support is available in German.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-08), without guarantee, errors are possible. The vendor's website prevails.