Userlike
🇩🇪 DE · Free plan · paid from $90/mo
4.5/5· 1,957 reviews across 5 portals
German live chat and messaging platform with unified inbox and AI automation
Replaces
Userlike is sought as a European alternative to:
Features
AI Automation
- AI-powered chatbots for chat, email, WhatsApp, and other channels
- AI-driven automation of customer requests and support
- AI-generated responses and copilot suggestions
- AI agents trained on company websites, help centers, and documents
- AI-powered workflows and process automation
Workflows
- Process automation across systems
- Standard to complex workflow automation
- Integration with CRM, ERP, and internal tools
- Custom workflow creation and management
Messaging & Communication
- WhatsApp messaging and support
- WhatsApp campaigns for proactive communication
- WhatsApp marketing for targeted updates, reminders, and newsletters
- Omni-channel messaging center for instant messaging, email, WhatsApp, and more
- Video calls
Data Privacy & Compliance
- GDPR-compliant solution
- EU-based data hosting
- ISO 27001 certification
- Single sign-on capabilities
Pricing
- Basic website chat
- Limited features
- Pro premium features
- Increased chat integrations
- Team collaboration tools
- Advanced automation
- Higher employee limits
- Extended integrations
- Enterprise-level features
- Customizable workflows
- Dedicated support
Pricing may vary based on region and specific requirements. Enterprise plans require a custom quote.
EU Trust Profile
What we verified against public sources, last checked 2026-08-08. Every point links to its evidence.
- Evidence →EU data residency
All chat data is stored on servers in Germany.
- Evidence →Data Processing Agreement (DPA)
The DPA is available as Annex 3 in the Order Processing Agreement, accessible via the dashboard under Account > Company Settings.
- Evidence →ISO 27001
All data is stored on ISO 27001-certified servers.
- Evidence →Local-language support
Support is available in German.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Userlike?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-08), without guarantee, errors are possible. The vendor's website prevails.