Smartsupp
🇨🇿 CZ · Free plan · paid from From $16/month (billed annually)/mo
4.6/5· 1,841 reviews across 4 portals
Czech live chat and AI chatbot with EU hosting and session recording
Replaces
Smartsupp is sought as a European alternative to:
Features
Live Chat and Multichannel Communication
- Website live chat
- WhatsApp integration
- Facebook Messenger integration
- Email integration
- Unified inbox for all channels
AI and Automation
- Mira AI Agent for FAQs and 24/7 support
- AI reply assistants
- Automated workflows
- Lead generation chatbots
Team Collaboration and Management
- Multi-operator support (1 to 5+ operators)
- MCP (Multi-Channel Platform) access
- API access for customization
Analytics and Reporting
- Customer interaction monitoring
- Service improvement analytics
- Performance reporting
Mobile Support
- Mobile SDK for app integration
- Push notifications for chat
- In-app live chat and chatbots
Integrations
- 40+ CMS and e-commerce integrations
- API for custom connections
- Google Analytics 4 and Google Tag Manager
Pricing
- 1 operator
- 25 conversations/month
- 14-day chat history
- Live chat, WhatsApp, Messenger
- 1 operator
- Unlimited conversations
- All channels + email (up to 3 accounts)
- 50 AI reply assists/month
- 14-day free trial
- 3 operators
- Unlimited conversations
- All channels + email (up to 10 accounts)
- Automated workflows, MCP & API
- 250 AI reply assists/month
- 14-day free trial
- 5+ operators (upgradable)
- Unlimited conversations
- All channels + email (up to 50 accounts)
- Automated workflows, MCP & API
- Premium support
- 500 AI reply assists/month
- 14-day free trial
- Custom team size
- Custom setup and integrations
- Dedicated account manager
- API & data exports
- Payment via wire transfer
- 100 conversations/month (upgradable to 5,000)
- AI-powered customer support
- Unlimited AI agent usage
Prices may vary based on region, features, or custom requirements. Annual billing offers discounts.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-13. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Agreement (DPA) is publicly available and forms part of the service agreement.
- Trust center / security pagenot verified
- Evidence →EU data residencyEU hosting center
Customer data is hosted within the European Union.
- Evidence →Public sub-processor list
A public list of sub-processors is maintained and updated as required by the DPA.
- ISO 27001not verified
- SOC 2not verified
- BSI C5not verified
- TISAXnot verified
- Evidence →Local-language support
German-language support is available.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Smartsupp?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive and clear interface with quick setup
- Real-time visitor engagement and session recordings
- Proactive chat triggers and rule-based chatbot automation
- Competitive pricing with a generous free plan for small businesses
- Smooth integration with WordPress, Shopify, and Prestashop
- Customizable chat widget for brand alignment
- Accessible for non-technical team members
Where users see room to improve
- · Rule-based automation lacks AI sophistication for complex interactions
- · Basic analytics and reporting compared to competitors
- · Mobile app performance issues (sluggishness, crashes, unexpected logouts)
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-13), without guarantee, errors are possible. The vendor's website prevails.