Smartsupp
🇨🇿 CZ · Free plan · paid from $16/mo
4.6/5· 1,841 reviews across 4 portals
Czech live chat and AI chatbot with EU hosting and session recording
Replaces
Smartsupp is sought as a European alternative to:
Features
Live Chat and Multichannel Communication
- Website live chat
- WhatsApp integration
- Facebook Messenger integration
- Email integration
- Unified inbox for all channels
AI and Automation
- Mira AI Agent for FAQs and 24/7 support
- AI reply assistants
- Automated workflows
- Lead generation chatbots
Team Collaboration and Management
- Multi-operator support (1 to 5+ operators)
- MCP (Multi-Channel Platform) access
- API access for customization
Analytics and Reporting
- Customer interaction monitoring
- Service improvement analytics
- Performance reporting
Mobile Support
- Mobile SDK for app integration
- Push notifications for chat
- In-app live chat and chatbots
Integrations
- 40+ CMS and e-commerce integrations
- API for custom connections
- Google Analytics 4 and Google Tag Manager
Pricing
- 1 operator
- 25 conversations/month
- 14-day chat history
- Live chat, WhatsApp, Messenger
- 1 operator
- Unlimited conversations
- All channels + email (up to 3 accounts)
- 50 AI reply assists/month
- 14-day free trial
- 3 operators
- Unlimited conversations
- All channels + email (up to 10 accounts)
- Automated workflows, MCP & API
- 250 AI reply assists/month
- 14-day free trial
- 5+ operators (upgradable)
- Unlimited conversations
- All channels + email (up to 50 accounts)
- Automated workflows, MCP & API
- Premium support
- 500 AI reply assists/month
- 14-day free trial
- Custom team size
- Custom setup and integrations
- Dedicated account manager
- API & data exports
- Payment via wire transfer
- 100 conversations/month (upgradable to 5,000)
- AI-powered customer support
- Unlimited AI agent usage
Prices may vary based on region, features, or custom requirements. Annual billing offers discounts.
EU Trust Profile
What we verified against public sources, last checked 2026-09-30. Every point links to its evidence.
- Evidence →EU data residency
Primary data hosting is in EU hosting centers, with some sub-processors using EU/US servers.
- Evidence →Data Processing Agreement (DPA)
Integral part of the Terms of Service, available as a downloadable PDF.
- Evidence →Public sub-processor list
Public list maintained under Article 5.6 of the DPA, including AWS EMEA SARL, Mailgun, OpenAI Ireland Ltd., and Mixpanel.
- Evidence →Trust center / security page
Dedicated security and compliance overview page.
- Evidence →Documented data export
Manual export of conversations as XML/PDF and programmatic export via webhooks or REST API.
- Evidence →Local-language supportGerman, French, Spanish, Italian
Localized Help Centers and dashboard options available for these languages.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Smartsupp?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (CZ) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive and clear interface with quick setup
- Real-time visitor engagement and session recordings
- Proactive chat triggers and rule-based chatbot automation
- Competitive pricing with a generous free plan for small businesses
- Smooth integration with WordPress, Shopify, and Prestashop
- Customizable chat widget for brand alignment
- Accessible for non-technical team members
Where users see room to improve
- · Rule-based automation lacks AI sophistication for complex interactions
- · Basic analytics and reporting compared to competitors
- · Mobile app performance issues (sluggishness, crashes, unexpected logouts)
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Smartsupp: frequently asked questions
- How much does Smartsupp cost?
- Smartsupp has a free plan; paid plans start at $16/mo. Plans: Solo ($17/mo), Plus ($25/mo), Expert ($83/mo), Mira AI Agent ($16/mo). Prices may vary based on region, features, or custom requirements. Annual billing offers discounts.
- Which tools does Smartsupp integrate with?
- Smartsupp connects with Shopify, WordPress, WooCommerce, PrestaShop, Wix, Magento, Google Analytics 4 and Google Tag Manager, plus 4 more integrations we found.
- Where does Smartsupp store its data?
- Primary data hosting is in EU hosting centers, with some sub-processors using EU/US servers. Integral part of the Terms of Service, available as a downloadable PDF.
Feature, pricing and integration details are based on web research (as of 2026-08-13), without guarantee, errors are possible. The vendor's website prevails.