Crisp
🇫🇷 FR · Free plan · paid from $45/mo
4.5/5· 354 reviews across 4 portals
French all-in-one live chat and messaging platform for support, sales and marketing
Replaces
Crisp is sought as a European alternative to:
Features
Chat and Communication
- Customizable chat widget and SDKs
- Real-time typing previews and status indicators
- Proactive chat messages
- Live audio and video chat
- Co-browsing with screen sharing (MagicBrowse)
- Multi-channel support (email, Telegram, Messenger, SMS, WhatsApp, etc.)
- Self-service help widget
Artificial Intelligence
- Fully autonomous AI agent for end-to-end conversations
- AI knowledge training with internal data
- Internal AI copilot for support agents
- Voice-to-text transcription
- Multilingual AI translation
- AI writing assistant and auto-tagging
- AI-powered site search and inbox spam filtering
Shared Inbox and Collaboration
- Shared inbox for team collaboration
- Internal notes and file sharing
- Visitor banning and canned responses
- Conversation ratings and follow-up reminders
- Round-robin routing for fair assignment
- Customer portals for ticket management
Customer Relationship Management (CRM)
- Customer data management with custom attributes
- Customer profiles and segmentation
- Smart filters and customer-based notes
- Lifecycle tracking and timeline activity
Workflow Automation
- No-code AI chatbot builder
- AI-generated answers and scenario drafts
- Conditional flows and keyword-based triggers
- API automation and webhook actions
- CRM-based triggers and AI-based intent detection
Help Center
- Write, manage, and edit help center articles
- Customizable appearance and multilingual support
- SDK integration and search functionality
- Article feedback and SEO optimization
- Custom domain support
Analytics and Reporting
- Prebuilt analytics dashboards
- Data export and custom dashboards
- API analytics for conversational activity
- Customer satisfaction and operator performance metrics
Status Page
- Node monitoring
- Customizable status pages
- Notifications and announcements
Data and Security
- Two-factor authentication
- EU-hosted data
- Data processing agreements (DPA)
- TLS encryption
- Data replication for reliability
Pricing
- 2 agent seats
- Website chat widget and shared inbox
- Mobile apps and chat SDKs
- Basic features for solopreneurs
- 4 agent seats
- Shared email inbox
- ~90 automated conversations
- $5 AI credits
- 10 agent seats
- ~450 automated conversations
- $25 AI credits
- Omnichannel inbox and workflow automation
- 20+ agent seats
- ~1350 automated conversations
- $75 AI credits
- 100+ integrations and white labeling
- Dedicated onboarding
- Personalized SLAs
- Custom features and team training
- Enhanced rate limits
Prices are flat rates per workspace. 14-day free trial available.
EU Trust Profile
4 of 9 criteria verified with evidence, last checked 2026-08-14. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The DPA is available for download and signing within the Crisp app under Workspace Settings.
- Trust center / security pagenot verified
- Evidence →EU data residency
All customer data is stored on servers hosted in the European Union.
- Evidence →Public sub-processor list
Crisp maintains a public list of its sub-processors.
- ISO 27001not verified
- SOC 2not offered
Crisp states it aligns with SOC 2 principles but has not undergone a formal SOC 2 audit.
- BSI C5not verified
- TISAXnot verified
- Evidence →Local-language support
German language support is available for the chat widget and platform.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Crisp?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (FR) and the compliance claims we checked against public sources — the date on it is the date we last checked.
The badge is issued to the vendor rather than left in public: claim the profile with a work email and we'll send it to you, along with a form for correcting anything we got wrong.
Claim this profile →Something wrong on this page? Write to hello@tech-from-europe.eu with a public link and we will re-check it.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive setup and clear documentation
- Affordable pricing for small businesses
- Responsive and knowledgeable customer support
- Multi-channel communication in a single inbox (live chat, email, social messaging, chatbots)
- Fast chat widget loading and stable performance
- Flexible features like branded chat support for multiple apps
- AI features and automation to reduce customer service costs
- Segregated chat tickets for better organization
Where users see room to improve
- · Missing features like marking conversations as unread
- · No file support in the free version
- · Occasional bugs with notifications and message delivery
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.