Tidio
🇵🇱 PL · Free plan · paid from €24.17/mo
4.7/5· 2,678 reviews across 6 portals
Polish live chat and AI chatbot platform with EU data hosting
Replaces
Tidio is sought as a European alternative to:
Features
Customer Support and Ticketing
- Convert chats and emails into tickets for context management
- Organize tickets with tags and priority levels
- Track operator performance and ticket history
- Switch ticket ownership and use advanced filtering
- Spam management and smart views for inbox organization
Automation and Workflows
- Visual no-code automation builder (Flows)
- 40+ e-commerce templates for quick setup
- Automated data collection and post-chat surveys
- Abandoned cart recovery with automated discounts
- Connect Flows to third-party platforms
Integrations and Platform Connectivity
- Native integrations with Shopify, WordPress, WooCommerce, Adobe Commerce, Shopware
- Email marketing tools: Klaviyo, Mailchimp
- CRMs: HubSpot, Agile CRM, Zoho CRM
- Analytics: Google Tag Manager, Google Analytics
- OpenAPI and Zapier support for extensive connections
Mobile and Accessibility
- Available on browser, Android, and iOS apps
Pricing
- 50 billable conversations
- 50 Lyro AI conversations
- 100 visitors reached for Flows
- 7-day free trial
- Everything in Free Plan
- 250 billable conversations
- Advanced analytics, user permissions, automatic chat assignment
- 7-day free trial
- Everything in Growth Plan
- Premium support, dedicated success manager
- Custom branding, ticketing automations, compliance, SSO
- Contact sales for details
- 50 AI conversations
- 7-day free trial
- 2,000 visitors reached
- 7-day free trial
Pricing may vary based on usage and additional add-ons. Contact sales for Plus Plan details.
EU Trust Profile
5 of 9 criteria verified with evidence, last checked 2026-08-14. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Agreement (DPA) is available as a downloadable document.
- Evidence →Trust center / security page
Tidio provides a dedicated Trust Center with compliance and security documentation.
- Evidence →EU data residency
Customer data is primarily processed and stored within the European Economic Area (EEA).
- Evidence →Public sub-processor list
A public list of subprocessors is maintained and accessible via the Trust Center.
- ISO 27001not offered
- Evidence →SOC 2
Tidio has completed a SOC 2 Type II audit covering Security, Availability, and Confidentiality.
- BSI C5not offered
- TISAXnot offered
- Local-language supportnot verified
German-language support is available, including a dedicated customer service page.
✓ verified: publicly documented at the linked source on the check date. ✗ not offered: the vendor documents that they do not provide it. – not verified: we found no public evidence either way — not a finding against the vendor. The vendor's own information prevails.
Work at Tidio?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (PL) and the compliance claims we checked against public sources — the date on it is the date we last checked.
The badge is issued to the vendor rather than left in public: claim the profile with a work email and we'll send it to you, along with a form for correcting anything we got wrong.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Intuitive drag-and-drop interface with fast onboarding and minimal coding
- Lyro AI resolves up to 67% of routine inquiries with accurate technical responses
- Native integrations with Shopify, WooCommerce, WordPress, WhatsApp, Instagram and Facebook Messenger
- Unified inbox consolidates multi-channel conversations into one operator view
- Responsive support team with practical solutions and a comprehensive knowledge base
- Generous free plan and competitive pricing for small businesses and solo entrepreneurs
- Reliable platform with minimal downtime and smooth implementation
Where users see room to improve
- · Opaque multi-meter billing with add-ons inflating costs beyond headline prices
- · Steep price jumps (e.g., Growth to Plus at 12x) with no intermediate tiers
- · Lyro AI limited to Tidio’s knowledge base and lacks live external data integration
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-14), without guarantee, errors are possible. The vendor's website prevails.