5 European alternatives · updated 5 October 2026 · How we select
LiveChat’s per-agent pricing climbs fast for growing teams, and its US-based hosting leaves EU users exposed to CLOUD Act requests. Alternatives like Userlike or Crisp keep costs predictable and store data in Europe, with built-in ticketing and modern chatbots included.
LiveChat covers live chat, ai chatbots, analytics & reporting and integrations & automation. European alternatives: Lime Connect (formerly Userlike), Smartsupp, Tidio, Crisp and HelloMateo. By area: Lime Connect (formerly Userlike), Smartsupp and Tidio for live chat; Lime Connect (formerly Userlike), Smartsupp and Tidio for aI chatbots; Lime Connect (formerly Userlike), Smartsupp and Crisp for analytics & reporting; Lime Connect (formerly Userlike) and Crisp for integrations & automation.
Live chat and messaging with unified inbox and AI automation
Replaces LiveChat’s live chat, chatbots, analytics and integrations for teams needing a full-featured EU alternative.
Czech live chat and AI chatbot with EU hosting and session recording
Covers live chat, chatbots and analytics like LiveChat but lacks deeper automation features.
Polish live chat and AI chatbot platform with EU data hosting
Handles live chat and chatbots like LiveChat but omits analytics and advanced automation.
French all-in-one live chat and messaging platform for support, sales and marketing
Matches LiveChat’s core jobs for support, sales and marketing with an all-in-one messaging platform.
German omnichannel messaging platform with AI chatbots and WhatsApp newsletters
Provides live chat and chatbots but focuses on omnichannel messaging, so it’s partial for website-only use.
Which part of LiveChat each alternative covers.
| Provider | Live chat | AI chatbots | Analytics & reporting | Integrations & automation | From | Rating |
|---|---|---|---|---|---|---|
| LiveChat 🇺🇸 (the tool you are replacing) | ✓ | ✓ | ✓ | ✓ | $20/mo | ★ 4.6 |
| Lime Connect (formerly Userlike) 🇸🇪 | ✓ | ✓ | ✓ | ✓ | $90/mo | ★ 4.5 (1957) |
| Smartsupp 🇨🇿 | ✓ | ✓ | ✓ | $16/mo | ★ 4.6 (1841) | |
| Tidio 🇵🇱 | ✓ | ✓ | €24.17/mo | ★ 4.7 (2678) | ||
| Crisp 🇫🇷 | ✓ | ✓ | ✓ | ✓ | $45/mo | ★ 4.5 (354) |
| HelloMateo 🇩🇪 | ✓ | ✓ | On request | ★ 4.1 (15) |
Prices per user and month in the cheapest paid plan. Ratings are weighted across G2, Capterra, OMR and other portals, with the review count in brackets.
What to know about the tool you are replacing, with sources.
Sources: livechat.com · g2.com · capterra.com · researched 5 October 2026
LiveChat exports your data as CSV, XLSX and PDF, and its API can read everything out.
Lime Connect, Smartsupp, Crisp and Tidio cover live chat, AI chatbots and analytics. Lime Connect and Crisp also support integrations and automation like LiveChat.
Crisp is built for support, sales and marketing teams. Lime Connect also fits support workflows with its unified inbox and AI automation.
Lime Connect, Smartsupp, Crisp and Tidio all host data in the EU. HelloMateo also offers EU-based hosting.
LiveChat exports data in CSV, XLSX, PDF or via API. Check the import options of the tool you shortlist to confirm compatibility.
Lime Connect, Smartsupp and Crisp offer AI chatbots. Ticketing is not listed as a feature for these tools, so check each provider’s capabilities directly.
Lime Connect, Smartsupp, Crisp and Tidio each offer a free plan. HelloMateo does not have a free plan.