tech from europe
vsLiveChat

Crisp vs LiveChat

Last updated August 2026

Looking for a European alternative to LiveChat? Here's how Crisp compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Crisp. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Crisp
LiveChat
What it is
French all-in-one live chat and messaging platform for support, sales and marketing
not established
Headquarters
🇫🇷 FR
No
EU data residency
Yes, for all customers
not established
DSGVO / GDPR
Yes
not established
Certifications
No
not established
Price from
$45/mo
not established
Free plan
Yes
not established
Open Source
No
not established
Ratings
CAPTERRA 4.6/5 (198) · G2 4.5/5 (133) · TRUSTPILOT 3.2/5 (20)
No
Integrations
Videosupport, n8n, Briskport, Message Scheduler, Segment +77
not established

We have not yet completed our own research on LiveChat; rows above show only what we can evidence. Check the vendor for specifics.

Where each one wins

Crisp

Strengths

  • +Intuitive setup and clear documentation
  • +Affordable pricing for small businesses
  • +Responsive and knowledgeable customer support
  • +Multi-channel communication in a single inbox (live chat, email, social messaging, chatbots)
  • +Fast chat widget loading and stable performance
  • +Flexible features like branded chat support for multiple apps
  • +AI features and automation to reduce customer service costs
  • +Segregated chat tickets for better organization

Limitations

  • −Missing features like marking conversations as unread
  • −No file support in the free version
  • −Occasional bugs with notifications and message delivery

LiveChat

Review sentiment not yet compiled.

Data residency & compliance

Crisp
LiveChat
EU data residency
Yes, for all customers
not established
Transfer mechanism
Not required — data stays in the EU
not established
DPA
Published →
not established
Sub-processors
Listed →
not established
Certifications
No
No

Pricing

Crisp

  • Free $0 per workspace / month2 agent seats · Website chat widget and shared inbox · Mobile apps and chat SDKs
  • Mini $45 per workspace / month4 agent seats · Shared email inbox · ~90 automated conversations
  • Essentials $95 per workspace / month10 agent seats · ~450 automated conversations · $25 AI credits
  • Plus $295 per workspace / month20+ agent seats · ~1350 automated conversations · $75 AI credits
  • Enterprise On request customDedicated onboarding · Personalized SLAs · Custom features and team training

Prices are flat rates per workspace. 14-day free trial available.

LiveChat

No published pricing we could verify.

Features

Crisp

Chat and Communication
Customizable chat widget and SDKs, Real-time typing previews and status indicators, Proactive chat messages, Live audio and video chat
Artificial Intelligence
Fully autonomous AI agent for end-to-end conversations, AI knowledge training with internal data, Internal AI copilot for support agents, Voice-to-text transcription
Shared Inbox and Collaboration
Shared inbox for team collaboration, Internal notes and file sharing, Visitor banning and canned responses, Conversation ratings and follow-up reminders
Customer Relationship Management (CRM)
Customer data management with custom attributes, Customer profiles and segmentation, Smart filters and customer-based notes, Lifecycle tracking and timeline activity
Workflow Automation
No-code AI chatbot builder, AI-generated answers and scenario drafts, Conditional flows and keyword-based triggers, API automation and webhook actions

LiveChat

Feature breakdown not yet compiled.

See Crisp →More LiveChat alternatives