Userlike vs LiveChat
Last updated August 2026
Looking for a European alternative to LiveChat? Here's how Userlike compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Userlike. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German live chat and messaging platform with unified inbox and AI automation
not established
Headquarters
🇩🇪 DE
No
EU data residency
Yes, for all customers
not established
DSGVO / GDPR
Yes
not established
Certifications
ISO 27001
not established
Price from
$90/mo
not established
Free plan
Yes
not established
Open Source
No
not established
Ratings
OMR 4.48/5 (211) · G2 4.4/5 (453) · CAPTERRA 4.6/5 (643) · TRUSTRADIUS 8.1/10 (9) · GETAPP 4.6/5 (641)
No
Integrations
CRM, ERP, API
not established
We have not yet completed our own research on LiveChat; rows above show only what we can evidence. Check the vendor for specifics.
Data residency & compliance
Userlike
LiveChat
EU data residency
Yes, for all customers
not established
Transfer mechanism
Not required — data stays in the EU
not established
Sub-processors
not established
not established
Certifications
ISO 27001
No
Pricing
Userlike
- Free Free 14 days trial, then limited featuresBasic website chat · Limited features
- Team $90 per monthPro premium features · Increased chat integrations · Team collaboration tools
- Corporate $290 per monthAdvanced automation · Higher employee limits · Extended integrations
- Business On request per monthEnterprise-level features · Customizable workflows · Dedicated support
Pricing may vary based on region and specific requirements. Enterprise plans require a custom quote.
LiveChat
No published pricing we could verify.
Features
Userlike
- AI Automation
- AI-powered chatbots for chat, email, WhatsApp, and other channels, AI-driven automation of customer requests and support, AI-generated responses and copilot suggestions, AI agents trained on company websites, help centers, and documents
- Workflows
- Process automation across systems, Standard to complex workflow automation, Integration with CRM, ERP, and internal tools, Custom workflow creation and management
- Messaging & Communication
- WhatsApp messaging and support, WhatsApp campaigns for proactive communication, WhatsApp marketing for targeted updates, reminders, and newsletters, Omni-channel messaging center for instant messaging, email, WhatsApp, and more
- Data Privacy & Compliance
- GDPR-compliant solution, EU-based data hosting, ISO 27001 certification, Single sign-on capabilities
LiveChat
Feature breakdown not yet compiled.