LeadDesk
🇫🇮 FI · from €99/mo
AI-powered contact center software with predictive dialer and omnichannel CRM
Features
Calling
- Automatic dialer with predictive, campaign and click-to-call modes
- Inbound call queues, IVR and ACD/ACMD routing
- Callbacks and advanced flow builder for call routing
Omnichannel
- Unified interface for calls, SMS, email and chat
- Webchat included in default Omni package
- Facebook Messenger as an available channel
AI tools
- AI chatbot for automated responses
- AI Writer for contextual email replies
- AI Transcriber and AI Call Summariser
Contact and campaign management
- Contact management and campaign scripts
- Automated contact handling
- Extensions for dead-contact removal and e-signing
Supervision and reporting
- Call listening, whispering and performance monitoring
- Custom reports and dashboards
- Quality-assurance tools (QualityDesk LeadApp)
Integrations and compliance
- API and webhooks for custom connections
- GDPR-compliant with EU server locations for customer data
Pricing
- Minimum 10 licenses
- Includes first 150 VoIP minutes
- All core LeadDesk features
- Starting from 10 licenses
- All Instant features
- Additional omnichannel and AI tools
- Starting from 10 licenses
- All Essential features
- Advanced AI and custom integrations
- Starting from 50 licenses
- All Advanced features
- Dedicated support and custom SLAs
Prices exclude VAT. Advanced plan pricing varies by region; English page lists it as 'Request Quote'. 30-day pilot with no license costs.
EU Trust Profile
What we verified against public sources, last checked 2026-10-23. Every point links to its evidence.
- Evidence →Trust center / security page
- Evidence →ISO 27001ISO 27001:2013, audited by Bureau Veritas, certified since 2018
- Evidence →SOC 2SOC 2 Type I, audited by KPMG
- Evidence →Self-hosting available
On-premise deployment option is available.
- Evidence →Documented data exportCSV, Excel (XLS)
- Evidence →Local-language supportGerman, French, Spanish, Dutch, Finnish
Local-language support is provided by teams in multiple countries.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at LeadDesk?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (FI) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Auto-dialer and predictive dialing boost daily call volumes
- Multiple dialing modes support diverse outbound needs
- Clear interface and organized layout for agents
- Contact and service-record organization aids workflows
- Campaign and queue customization for targeted outreach
- VoIP connectivity enables flexible calling
- Scalable SaaS setup allows easy seat adjustments
Where users see room to improve
- · Learning curve for newcomers
- · Mixed support experiences
- · Occasional call clarity issues
Integrations
LeadDesk: frequently asked questions
- How much does LeadDesk cost?
- LeadDesk starts at €99/mo. Plans: Instant (€99/mo), Essential (€109/mo). Prices exclude VAT. Advanced plan pricing varies by region; English page lists it as 'Request Quote'. 30-day pilot with no license costs.
- Which tools does LeadDesk integrate with?
- LeadDesk connects with Salesforce, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive, Microsoft Teams, IntraManager Board and SalesDash, plus 2 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-23), without guarantee, errors are possible. The vendor's website prevails.