ConSol CM
🇩🇪 DE · from €59/user/mo
German CRM and workflow platform with AI-assisted case management
Features
Workflow and process automation
- Model and adapt processes with Web Admin Suite
- Graphical CM Process Design Editor for workflow creation
- Configurable process rules and workflows
Ticketing and service management
- Bundle requests from multiple channels
- Automatically generate tickets from forms and email
- Knowledge base and documentation for recurring inquiries
Helpdesk and asset data connections
- Connect catalogues, asset databases, and CSV imports
- No built-in inventory-scanning solution by default
- Interface to third-party inventory tools available
AI and privacy
- Connect AI models via model URL and API key
- CM/AI Assist’s Privacy Purger removes or anonymizes personal data before AI processing
Integrations and extensibility
- Open interface concept with REST APIs, webhooks, and ETL processes
- CM/Phone add-on for phone system integration
Pricing
- Minimum 6 named users
- Base price €149/month
- Minimum 4 concurrent users
- Base price €149/month
- Pricing available on request
Pricing may vary; contact vendor for exact details.
EU Trust Profile
What we verified against public sources, last checked 2026-10-24. Every point links to its evidence.
- Evidence →EU data residency
Data is stored exclusively in Germany.
- Evidence →European legal entityConSol Consulting & Solutions Software GmbH, Munich (DE)
- Evidence →ISO 27001
Certification applies to ConSol Software GmbH and its services.
- Evidence →Self-hosting available
On-premises deployment is offered alongside cloud hosting.
- Evidence →Local-language support
German-language support is included with a maintenance contract.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at ConSol CM?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Highly configurable workflows, fields and processes for support, incidents and cross-team coordination
- Stable and reliable central system for long-term use
- Responsive German-speaking support and close consulting for requirements analysis
- Centralized case handling with multi-channel intake, SLA and appointment monitoring
- Subtasks, reporting and complaint workflows for broad service management
- Intuitive interface for many users
- Strong personal support and customer service
Where users see room to improve
- · Initial setup and onboarding require significant time and effort
- · Search functionality can be difficult for locating tickets or historical records
- · Interface could benefit from a more modern design
Integrations
ConSol CM: frequently asked questions
- How much does ConSol CM cost?
- ConSol CM starts at €59/user/mo. Plans: Cloud, Named User (€59/user/mo), Cloud, Concurrent User (€89/user/mo). Pricing may vary; contact vendor for exact details.
- Which tools does ConSol CM integrate with?
- ConSol CM connects with baramundi Management Suite, Phone systems (CM/Phone), REST APIs, Webhooks and ETL processes.
- Where does ConSol CM store its data?
- Data is stored exclusively in Germany.
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Feature, pricing and integration details are based on web research (as of 2026-10-24), without guarantee, errors are possible. The vendor's website prevails.