LeadDesk vs HubSpot
Last updated October 2026
Looking for a European alternative to HubSpot? Here's how LeadDesk compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: LeadDesk. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
AI-powered contact center software with predictive dialer and omnichannel CRM
Inbound marketing, sales, and service software for growing businesses.
Headquarters
🇫🇮 FI
🇺🇸 US · 2006
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on request for eligible customers.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, SOC 2
ISO 27001, SOC 2 Type II
Price from
€99/mo
$20/mo
Free plan
No
Yes
Open Source
No
No
Integrations
Salesforce, Zendesk, HubSpot, Microsoft Dynamics, Pipedrive +5
Salesforce, Microsoft Dynamics 365, Shopify, WordPress, Slack +5
Where each one wins
LeadDesk
Strengths
- +Auto-dialer and predictive dialing boost daily call volumes
- +Multiple dialing modes support diverse outbound needs
- +Clear interface and organized layout for agents
- +Contact and service-record organization aids workflows
- +Campaign and queue customization for targeted outreach
- +VoIP connectivity enables flexible calling
- +Scalable SaaS setup allows easy seat adjustments
Limitations
- −Learning curve for newcomers
- −Mixed support experiences
- −Occasional call clarity issues
HubSpot
Strengths
- +All-in-one platform reduces tool sprawl
- +Intuitive drag-and-drop editors
- +Strong automation capabilities
- +Extensive integration ecosystem
Limitations
- −Can become expensive as needs grow
- −Some features locked behind higher tiers
- −Learning curve for advanced features
- −Occasional performance slowdowns
Data residency & compliance
LeadDesk
HubSpot
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on request for eligible customers.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, SOC 2
ISO 27001, SOC 2 Type II
Pricing
LeadDesk
- Instant €99 per license / monthMinimum 10 licenses · Includes first 150 VoIP minutes · All core LeadDesk features
- Essential €109 per license / monthStarting from 10 licenses · All Instant features · Additional omnichannel and AI tools
- Advanced On request per license / monthStarting from 10 licenses · All Essential features · Advanced AI and custom integrations
- Enterprise On request per license / monthStarting from 50 licenses · All Advanced features · Dedicated support and custom SLAs
Prices exclude VAT. Advanced plan pricing varies by region; English page lists it as 'Request Quote'. 30-day pilot with no license costs.
HubSpot
- Free Free ForeverBasic CRM features · Email marketing · Live chat
- Starter $20 per monthRemoves HubSpot branding · Additional marketing contacts · Basic automation
- Professional $890 per monthAdvanced automation · Custom reporting · A/B testing
- Enterprise $3600 per monthAdvanced permissions · Predictive lead scoring · Custom objects
Pricing varies by product suite (Marketing Hub, Sales Hub, Service Hub, CMS Hub, Operations Hub). Discounts may apply for annual billing.
Features
LeadDesk
- Calling
- Automatic dialer with predictive, campaign and click-to-call modes, Inbound call queues, IVR and ACD/ACMD routing, Callbacks and advanced flow builder for call routing
- Omnichannel
- Unified interface for calls, SMS, email and chat, Webchat included in default Omni package, Facebook Messenger as an available channel
- AI tools
- AI chatbot for automated responses, AI Writer for contextual email replies, AI Transcriber and AI Call Summariser
- Contact and campaign management
- Contact management and campaign scripts, Automated contact handling, Extensions for dead-contact removal and e-signing
- Supervision and reporting
- Call listening, whispering and performance monitoring, Custom reports and dashboards, Quality-assurance tools (QualityDesk LeadApp)
HubSpot
- Marketing
- Email marketing campaigns, Landing pages and forms, Lead capture and tracking, Social media management
- Sales
- Contact and deal management, Email tracking and notifications, Pipeline management, Meeting scheduling
- Service
- Ticketing system, Live chat and chatbots, Knowledge base, Customer feedback surveys
- Reporting
- Custom dashboards, Traffic and conversion analytics, ROI tracking, Sales performance reports
- Integrations
- CRM sync, Email platform integrations, Social media integrations, E-commerce platforms