vtenext
🇮🇹 IT
Open-source CRM with BPMN automation for sales, marketing and service
Features
Marketing
- Lead acquisition, tracking, nurturing and scoring
- Behavior tracking
- Segmentation and target lists
- Campaign creation and monitoring
- Event and trade-fair feedback
- GDPR management
Sales
- Opportunity tracking
- Lead assignment
- Quotes and sales offers with approval workflows
- Order management
- Multi-company/business-unit records
- Advanced price lists and discounts
- Sales forecasts and analytics
Customer service
- Ticket and case management
- Internal request handling
- Automated routing, reminders and SLA response-time notifications
- Post-sale customer workflows
BPM and operations
- Native BPMN engine for process design and automation
- HR and internal request management
- Task and document sharing
- PDF template generation
AI
- Integration with Klondike.ai for chatbots
- Automated text or ticket classification
- OCR
Compliance
- GDPR management
Pricing
Pricing is custom and based on customer needs; a 30-day free trial is available. Third-party estimates suggest around €16 per user per month.
EU Trust Profile
What we verified against public sources, last checked 2026-10-21. Every point links to its evidence.
- Evidence →ISO 27001
Certified by DNV.
- Evidence →Self-hosting available
On-premises deployment option documented.
- Evidence →Open source
Public GitHub repository available.
- Evidence →Documented data export
Import/export functionality documented in user manual.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at vtenext?
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Highly customizable modules, fields, and workflows to fit specific business processes
- Strong BPM and automation capabilities to reduce manual tasks
- Integrates with ERPs, telephony, accounting systems, and portals
- Competent and responsive technical support for implementation and customization
- Good value for the functionality offered, including a testable community version
- Centralizes processes and customer data in one system
- Supports diverse use cases like sales, ticketing, contracts, and customer portals
Where users see room to improve
- · Advanced configuration and process design may require technical assistance
- · Interface described as rigid, with internal messaging and mobile app needing improvement
- · Support team can be busy, leading to occasional delays or need for follow-up
Integrations
vtenext: frequently asked questions
- Which tools does vtenext integrate with?
- vtenext connects with Mailchimp, Zimbra, Zucchetti Ad Hoc Revolution, Mexal, Microsoft Exchange, Wildix, Magnews and Google Calendar, plus 12 more integrations we found.
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Feature, pricing and integration details are based on web research (as of 2026-10-21), without guarantee, errors are possible. The vendor's website prevails.