tech from europe
CRM

INES CRM

🇫🇷 FR · from 25 €/user

French CRM for SMBs with sales, marketing and service modules

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INES CRM is a French cloud CRM tailored for SMBs and mid-market companies. It covers contact and company management, sales pipelines, marketing campaigns and customer service requests. The product is part of the Efficy group and serves over 2,500 clients. Hosting is in France and Switzerland.

Features

Sales and contact management

  • Centralized customer and prospect records
  • 360° customer view and interaction history
  • Lead and prospect tracking
  • Sales pipeline and forecasts
  • Quotes and contracts
  • Mobile access

Marketing

  • Contact segmentation
  • Campaigns and emailings/newsletters
  • Campaign-response tracking

Customer service

  • Incident and claim management
  • Customer-history tracking
  • Customer-facing extranet options

Projects and collaboration

  • Project tracking
  • Gantt views
  • Tasks, meetings and time tracking
  • Shared calendars and document storage

Billing and business management

  • Billing features
  • Links between commercial activity and project or operational information

Reporting and administration

  • KPI dashboards
  • Efficy Connect web services/API
  • Import/export
  • BPM automation
  • Administrator configuration tools

Pricing

Starter
25 € minimum 2 users
  • Centralized customer records
  • Mobile access
Configurable offer
45 € per user / month from 5 users
  • Campaigns and emailings
  • Project tracking
  • KPI dashboards
Enterprise
On request Custom solution
  • Full feature set
  • BPM automation
  • Administrator configuration tools

Prices may vary; exact billing period for Starter not specified. General subscription range: €25–99 per user per month.

EU Trust Profile

What we verified against public sources, last checked 2026-10-26. Every point links to its evidence.

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

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INES CRM — verified European company on tech-from-europe.euINES CRM — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

  • Integrated functionality covering contact management, sales, marketing, customer service and project/ERP-related features
  • Centralized customer history and supplier interactions as a single source of truth
  • Highly configurable modules and tailored setups for specific business needs
  • Reliable data storage and long-term record-keeping
  • Personalized support and close project collaboration during setup

Where users see room to improve

  • · Interface can feel outdated, complex or visually unappealing
  • · Setup and onboarding may require significant planning and project support due to configurability

Integrations

MailjetMicrosoft OutlookCorporamaReport OneGmailOffice 365ERPTMSWMS

INES CRM: frequently asked questions

How much does INES CRM cost?
INES CRM starts at 25 €/user. Plans: Starter (25 €/user), Configurable offer (€45/user/mo). Prices may vary; exact billing period for Starter not specified. General subscription range: €25–99 per user per month.
Which tools does INES CRM integrate with?
INES CRM connects with Mailjet, Microsoft Outlook, Corporama, Report One, Gmail, Office 365, ERP and TMS, plus 1 more integrations we found.

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Feature, pricing and integration details are based on web research (as of 2026-10-26), without guarantee, errors are possible. The vendor's website prevails.