webCRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how webCRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: webCRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Nordic CRM for sales pipelines, quotes and order management
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇰 DK
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2013
ISO 27001
Price from
€29/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
e-conomic, Uniconta, Visma.net, Fortnox, Reviso +15
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
webCRM
Strengths
- +Intuitive interface for daily sales tasks like lead tracking and follow-ups
- +Centralized customer records with full pipeline visibility
- +Configurable fields, dashboards, and workflows to match organizational needs
- +Helpful onboarding and knowledgeable support staff
- +Outlook/calendar sync and ERP connections for regional business workflows
- +Built-in email marketing and customer segmentation for targeted communication
- +Clear documentation and centralized data access
Limitations
- −Learning curve for new users to configure and understand advanced features
- −Reporting can be complex and lacks automatic currency conversion for cross-country comparisons
- −Integration gaps require workarounds like Zapier or third-party tools
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
webCRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO/IEC 27001:2013
ISO 27001
Pricing
webCRM
- Starter €29 per user / monthMinimum 2 users · Ready-to-use CRM for small businesses · Email management and analytics
- SMB €55 per user / monthMinimum 2 users · Multi-channel lead management · Email marketing and advanced pipeline management
- Enterprise €69 per user / monthMinimum 5 users · Advanced CRM and delivery phase management · Time management and support module
All plans require a minimum number of users. 14-day free trial available.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
webCRM
- Customer and contact management
- Central customer and contact profiles, Communication context and history, Customizable customer data fields
- Sales and pipeline management
- Customizable sales pipelines, Opportunity tracking and stage targets, Revenue forecasting
- Products, quotes and orders
- Product database with inventory tracking, Multi-currency quote creation, Order management and conversion to invoices
- Tasks and activities
- Follow-up scheduling and reminders, Linked activities and task overview, Notifications for relevant tasks
- Automation
- Customizable lead capture and conversion, Automated reminders and follow-ups, Relationship nurturing workflows
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization