update.CRM vs Microsoft Dynamics 365
Last updated November 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how update.CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: update.CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Industry-specific CRM with visual relationship mapping and mobile access
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇦🇹 AT
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft 365, Microsoft Outlook, Microsoft Exchange, ERP systems, Document management systems (DMS) +7
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
update.CRM
Strengths
- +Broad sales, marketing and service capabilities in one platform
- +Highly customizable workflows and configurations
- +Centralized customer view with pipeline and activity tracking
- +Built-in reporting and analytics tools
- +Mobile and offline access for field teams
Limitations
- −Steep learning curve and unintuitive interface for some users
- −Documentation and public forums lag behind larger competitors
- −Mixed reviews on customer support quality
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
update.CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
No
ISO 27001
Pricing
update.CRM
No published pricing we could verify.
Pricing is not publicly published. Contact vendor for details.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
update.CRM
- Sales and customer management
- Manage leads, opportunities, accounts and contacts, View customer information and relationship networks, Track tasks, appointments and competitor data
- Marketing and campaigns
- Create, track and evaluate campaigns, Multi-tier visual campaign designer, Campaign analysis and reporting
- Service and field work
- Service request dashboard, Create and dispatch service-case tickets, Reminders for overdue service tasks, Field technician access to maps and documentation
- Reporting and analytics
- Operational analysis with CRM.intelligence, Custom dashboards and reports, Turnover trends and staff performance tracking
- Mobile access
- CRM.pad 2.0 for online and offline access, Brand-customizable interface
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization