TecArt CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how TecArt CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: TecArt CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German CRM suite with sales, service and collaboration tools
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022
ISO 27001
Price from
€79/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Ratings
Integrations
DATEV, Microsoft Dynamics NAV / Navision, IONOS, Office (local installation), CTI (telephony) +10
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
TecArt CRM
Strengths
- +All-in-one workflow consolidating customer records, leads, email, support tickets, projects, offers, orders and invoicing
- +Strong email integration replacing external tools like O365 for some users
- +Customizable dashboard, calendar and Kanban-based planning
- +Responsive and competent support with detailed documentation
- +Reliable cloud performance with no reported outages
- +Quick and straightforward provisioning for core functions
- +Value for money noted by multiple reviewers
Limitations
- −Initial complexity with modules requiring time to understand
- −Mobile app experience needs improvement
- −Limited third-party integrations, including Outlook
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
TecArt CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO/IEC 27001:2022
ISO 27001
Pricing
TecArt CRM
- TecArt Basic On request per user / monthContact management and groupware · 30-day free trial
- TecArt Pro On request per user / monthLead management and customer service · 30-day free trial
- TecArt Enterprise €79 per user / month, billed annuallyFull feature set · Minimum 5 users · 30-day free trial
Pricing for Basic and Pro plans is available on request. Enterprise plan starts at €79 per user per month with annual billing.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
TecArt CRM
- CRM and groupware
- Contact management with 360° view, Tasks, appointments and shared calendars, Document management, Team chat and collaboration tools
- Sales and marketing
- Lead management, Sales process tracking, Centralized article and pricing data, Offer management
- Projects and workflows
- Project management, Task management, Configurable processes and workflows
- Customer service
- Ticketing system, Customer request handling
- Orders, contracts and invoicing
- Order management, Contract management, Invoicing, Electronic invoicing (XRechnung, ZUGFeRD)
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization