SmartWe vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how SmartWe compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: SmartWe. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German cloud CRM for SMEs with lead management and team collaboration
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
€14.90/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Microsoft Teams, Microsoft Word, TAPI (CTI), Unternehmensverzeichnis.org +3
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
SmartWe
Strengths
- +Clear interface for quick CRM setup
- +Core CRM features: contacts, leads, tasks, calendar, documents
- +Centralized document storage with search and filters
- +Customer history view for tracking interactions
- +Modular design allows extension with additional apps
- +Custom interface design available in higher tiers
Limitations
- −Setup and learning curve for customization
- −May not suit highly complex workflows or industry-specific data needs
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
SmartWe
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
SmartWe
- SmartWe Starter €14.90 per user / month30-day free trial · Monthly cancellation
- SmartWe Team €29.90 per user / month30-day free trial · Monthly cancellation
- SmartWe Premium €39.90 per user / month30-day free trial · Monthly cancellation
Prices exclude VAT; trial ends automatically.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
SmartWe
- Contact and customer management
- Contact records, Customer dossiers with history, CSV import and Address Wizard, Copy-and-paste address capture
- Lead and sales management
- Opportunity app, Lead management, Integration with sales processes
- Tasks and calendars
- Task and schedule management, Daily, weekly and monthly calendar views, Recurring appointments, Conflict warnings
- Documents and communications
- Central document filing, Personalized mailings and letters, Comments and SmartTags, PDF and Word templates with validity periods
- AI assistance
- Picasso search, Daily overview, AI text generation and summarization, AI categorization
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization