Simple CRM vs Microsoft Dynamics 365
Last updated November 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Simple CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Simple CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for sales teams with AI lead discovery
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇧🇪 BE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 9001
ISO 27001
Price from
€15/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Gmail, Google Calendar, Google Workspace, Google Forms, Google Sheets +34
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Simple CRM
Strengths
- +Centralized customer records for tracking interactions
- +Straightforward day-to-day usability
- +Customized workflows and customer 360 views
- +Website chatbots and automation for enquiries
- +AI assistant (HaPPi) for time-saving tasks
- +Designed with practical, field-tested workflows
- +GDPR-compliant by default
Limitations
- −Complex setup and counterintuitive interface
- −Inconsistent support quality with pre-recorded replies
- −Slow loading and blank interaction records
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Simple CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, ISO 9001
ISO 27001
Pricing
Simple CRM
- Starter €15 HTVA per user / monthContact and company records · Tasks, calendars and planning · Kanban boards
- Classic €25 HTVA per user / monthSales pipeline and opportunity management · AI-suggested prospects · Email and marketing automation
- Enterprise €40 HTVA per user / monthVoice recognition · AI-assisted writing · Ticket and complaint handling via Simple Helpdesk
- Business+ €65 HTVA per user / monthSimple ERP included · Antivirus protection for documents · Custom reporting and data analysis
Prices exclude VAT. Confirm annual commitment, payment method, and renewal terms with the vendor.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Simple CRM
- Contacts and sales
- Contact and company records, Sales pipeline and opportunity management, Lead detection, Tasks, calendars and planning
- AI and automation
- AI-suggested prospects and sales insights, Voice recognition, AI-assisted writing, Automated workflows
- Marketing and communications
- Email and marketing automation, Contact segmentation, Newsletter and SMS options, Telephony connections
- Support and collaboration
- Ticket and complaint handling via Simple Helpdesk, Web feedback monitoring via Simple Feedback, Project management
- Quoting, billing and payments
- Simple CPQ quoting logic, Quotes, orders, pro forma invoices, invoices and delivery notes, Payment links and automated reminders, Optional Simple ERP (included in Business+)
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization