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vsMicrosoft Dynamics 365

Efficy vs Microsoft Dynamics 365

Last updated October 2026

Looking for a European alternative to Microsoft Dynamics 365? Here's how Efficy compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Efficy. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Efficy
Microsoft Dynamics 365
What it is
Belgian CRM with deep customization, on-premise options and public-sector compliance modules.
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇧🇪 BE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001
Price from
69 €/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Ratings
G2 4.5/5 (102) · CAPTERRA 4.6/5 (88) · GETAPP 4/5 (88) · TRUSTPILOT 4.3/5 (330)
G2 4.2/5 (1,245) · CAPTERRA 4.3/5 (872)
Integrations
Google Workspace, Microsoft 365, Microsoft Outlook, Google Calendar, Microsoft Exchange +12
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4

Where each one wins

Efficy

Review sentiment not yet compiled.

Microsoft Dynamics 365

Strengths

  • +Seamless integration with Microsoft ecosystem
  • +Strong AI and analytics capabilities
  • +Highly customizable with low-code tools
  • +Scalable for large enterprises

Limitations

  • −High cost for full suite deployment
  • −Complex setup and configuration
  • −Steep learning curve for admins
  • −Limited flexibility for non-Microsoft integrations

Data residency & compliance

Efficy
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001

Pricing

Efficy

  • Sales 69 € per user / monthSales automation and pipeline management · Mobile CRM app · Lead auto-qualification
  • Customer Service 69 € per user / monthMultichannel ticketing system · Self-service portal · SLA and alert management
  • All-in-One 89 € per user / monthCombines sales, service, and marketing features · AI-driven automation · Document and contract management
  • Custom & Intelligent 119 € per user / monthFull feature set with sovereign AI · Custom integrations via open APIs · Advanced analytics and reporting

Pricing requires a demo request for personalized estimates based on user count. No free plan or trial available.

Microsoft Dynamics 365

  • Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
  • Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
  • Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
  • Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually

Pricing varies by module and region; enterprise plans may require custom quotes.

Features

Efficy

Customer Management
Contact management with segmentation, Contract and document management, E-signature integration (DocuSign), Self-service portal for customers
Sales Automation
Lead auto-qualification and scoring, Opportunity and pipeline management, Mobile CRM app for field sales, Sales activity tracking
Marketing Automation
Email and SMS marketing campaigns, Landing page creation, Marketing activity tracking, Segmentation for targeted campaigns
AI and Data Intelligence
Agentic AI for CRM automation, AI-driven recommendations and content generation, Sentiment analysis for customer interactions, Data enrichment and quality management
Support and Operations
Multichannel ticketing system with SLAs, KPI dashboards for performance tracking, Telephony integration (Link Mobility), Operational marketing tools

Microsoft Dynamics 365

Customer Engagement
Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
Finance and Operations
Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
Business Intelligence
Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
Integration and Extensibility
Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization
See Efficy →More Microsoft Dynamics 365 alternatives