ConSol CM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how ConSol CM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: ConSol CM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German CRM and workflow platform with AI-assisted case management
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 9001
ISO 27001
Price from
€59/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
baramundi Management Suite, Phone systems (CM/Phone), REST APIs, Webhooks, ETL processes
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
ConSol CM
Strengths
- +Highly configurable workflows, fields and processes for support, incidents and cross-team coordination
- +Stable and reliable central system for long-term use
- +Responsive German-speaking support and close consulting for requirements analysis
- +Centralized case handling with multi-channel intake, SLA and appointment monitoring
- +Subtasks, reporting and complaint workflows for broad service management
- +Intuitive interface for many users
- +Strong personal support and customer service
Limitations
- −Initial setup and onboarding require significant time and effort
- −Search functionality can be difficult for locating tickets or historical records
- −Interface could benefit from a more modern design
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
ConSol CM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, ISO 9001
ISO 27001
Pricing
ConSol CM
- Cloud, Named User €59 per user/month + €149 base MonthlyMinimum 6 named users · Base price €149/month
- Cloud, Concurrent User €89 per user/month + €149 base MonthlyMinimum 4 concurrent users · Base price €149/month
- On-premise On request CustomPricing available on request
Pricing may vary; contact vendor for exact details.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
ConSol CM
- Workflow and process automation
- Model and adapt processes with Web Admin Suite, Graphical CM Process Design Editor for workflow creation, Configurable process rules and workflows
- Ticketing and service management
- Bundle requests from multiple channels, Automatically generate tickets from forms and email, Knowledge base and documentation for recurring inquiries
- Helpdesk and asset data connections
- Connect catalogues, asset databases, and CSV imports, No built-in inventory-scanning solution by default, Interface to third-party inventory tools available
- AI and privacy
- Connect AI models via model URL and API key, CM/AI Assist’s Privacy Purger removes or anonymizes personal data before AI processing
- Integrations and extensibility
- Open interface concept with REST APIs, webhooks, and ETL processes, CM/Phone add-on for phone system integration
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization