Axelor CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Axelor CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Axelor CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source CRM with sales, marketing and pipeline tools
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇫🇷 FR
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022
ISO 27001
Price from
€10/user/yr
$50/user/mo
Free plan
Yes
No
Open Source
Yes
No
Integrations
Gmail, Google Workspace, Outlook, Mailchimp, Brevo
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Axelor CRM
Strengths
- +Highly flexible with low-code tools and BPM engine for workflow customization
- +Integrated suite linking CRM with sales, invoicing, inventory, projects and accounting
- +Intuitive interface enabling quick adoption for users with varied technical skills
- +Responsive support and technical teams for functional assistance
- +Adaptable to industry-specific needs, reducing training and support costs
Limitations
- −Documentation is often insufficient for module configuration
- −Small community limits peer-based support
- −Updates and maintenance require significant time investment
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Axelor CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO/IEC 27001:2022
ISO 27001
Pricing
Axelor CRM
- Community Free Open-source, AGPL licenseFreely downloadable
- Pro €35 per user / month, starts at 10 usersFull platform access · Includes CRM module
- Enterprise On request starts at 20 usersCustomizable · Full platform access
- Light User €10 with annual billing, €12 without commitment per user / monthAdd-on for Pro or Enterprise · Limited access
Prices are for the full Axelor Open Suite platform, not CRM-only. Enterprise pricing requires contact.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Axelor CRM
- Lead and prospect management
- Track leads from first contact to sale, View lead scores and contact details, Filter records assigned to a user
- Customer data and compliance
- Centralize customer and prospect details, roles, and documents, View interaction history, GDPR-oriented rights management and data encryption
- Sales pipeline and quotes
- Track opportunity progress in real time, Identify promising opportunities, Convert opportunities into quotes and generate PDFs from templates, Continue sales cycle through orders and invoicing
- Activities and events
- Schedule calls, appointments, tasks, and events, Synchronize events with external calendars
- Marketing and mobile access
- Target prospects and customers by criteria, Manage email campaigns, Responsive interface and iOS/Android apps with offline access, View customer catalogs and PDFs on mobile
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization