21.CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how 21.CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: 21.CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with lead tracking and mobile access
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇨🇭 CH
🇺🇸 US · 1975
EU data residency
Not offeredData is hosted in Germany, but the vendor is a Swiss entity and does not guarantee EU-only residency.
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
21 CHF/mo
$50/user/mo
Free plan
Yes
No
Open Source
No
No
Integrations
21.AbaNinja, 21.Commerce, 21.Shop, 21.POS
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
21.CRM
Strengths
- +Free plan available for cost-conscious teams
- +Good value for money
- +Intuitive for basic tasks like QR invoice generation
- +Connected suite reduces manual work across modules
- +Support described as competent and friendly
Limitations
- −Unclear onboarding and terminology for new users
- −Support response times can be slow
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
21.CRM
Microsoft Dynamics 365
EU data residency
Not offeredData is hosted in Germany, but the vendor is a Swiss entity and does not guarantee EU-only residency.
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
21.CRM
- Starter CHF 0 / month per monthFree for unlimited time · Includes CRM
- Basic CHF 21 / month per monthIncludes CRM as part of Swiss21 · Monthly billing
- Pro CHF 49 / month per monthIncludes CRM as part of Swiss21 · Monthly billing
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
21.CRM
- Customer and contact management
- Central storage of customer and contact data, Unified view of all customer interactions
- Lead and opportunity management
- Track leads from first contact, Visualize sales opportunities and progress, Identify effective sales measures, Pursue after-sales and cross-selling opportunities
- Mobile access
- Access customer information on smartphones and tablets, Use CRM features while away from the office
- Task and appointment management
- Central management of tasks, Central management of appointments
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization