YouTrack
🇳🇱 NL · Free plan · paid from $4.50/user/mo
4.3/5· 163 reviews across 3 portals
Issue tracking and agile project management for dev and ops teams
Replaces
YouTrack is sought as a European alternative to:
Features
Issue and task management
- Custom fields with configurable validation
- Rich-text issue descriptions with autosaved drafts
- Issue links and duplicate detection
- Dynamic filters and query-language search
- List and table views, bulk editing
- Granular field visibility permissions
Planning and visualization
- Sprint planning, prioritization, estimates and dependency tracking
- Interactive Gantt charts for dependencies and forecasting
- Whiteboards for brainstorming and turning notes into tasks or articles
Knowledge base and collaboration
- Create internal or public documentation
- Rich content, comments, inline discussions, mentions, tags
- Filtered search for issues and articles
- Issue discussions support mentions, reactions and update subscriptions
Helpdesk
- Handle tickets submitted by email or website form
- Agent tools, service-level agreements and workflow automation
- Free allowance includes 3 support agents and unlimited reporters
Time tracking and reporting
- Built-in manual and automated time tracking
- Work logging and analysis
- 20 configurable reports
Customization and automation
- JavaScript workflows
- Documented Open REST API for extensions
- YouTrack Apps for extended functionality
AI assistance
- JetBrains AI for proofreading and text completion
- Identifies action items in text and creates issues from them
Pricing
- Includes up to 3 Helpdesk agents
- Unlimited reporters
- Up to 100 users
- 50 Helpdesk agents
- 100 GB storage
- Rate decreases with more users
- Reaches USD 1.83 per user / month at 10,000 users
- Saves two months’ costs
- Rate decreases with more users
- Each agent also requires a user license
- Each agent also requires a user license
- Includes up to 3 Helpdesk agents
- Up to 10,000 users
- 100 Helpdesk agents
- Each agent also requires a user license
Cloud prices vary by user count; local-currency pricing available on vendor site. Server user-pack prices not published in the supplied sources.
EU Trust Profile
What we verified against public sources, last checked 2026-11-01. Every point links to its evidence.
- Evidence →EU data residency
YouTrack Cloud instances can be hosted in Frankfurt (Germany) or Ireland (EU).
- Evidence →European legal entity
Contracting entity for non-Americas customers is JetBrains s.r.o., registered in Prague, Czech Republic.
- Evidence →Data Processing Agreement (DPA)
JetBrains provides a Data Processing Addendum (DPA) for YouTrack Cloud and Server.
- Evidence →Public sub-processor list
JetBrains publishes a list of third-party sub-processors, including hosting providers for YouTrack Cloud.
- Evidence →Trust center / security page
JetBrains operates a Trust Center with security and compliance documentation, including SOC 2 reports.
- Evidence →SOC 2
JetBrains has undergone a SOC 2 Type II audit, with YouTrack included in the scope. Reports are available via the Trust Center under NDA.
- Evidence →Documented data export
YouTrack Cloud supports database export for migration, including issue export in CSV/Excel format.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at YouTrack?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (NL) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Free tier for up to 10 users
- Affordable alternative to Jira with broad project features
- Customizable workflows, fields, and boards for team processes
- Strong developer-oriented features like agile boards and GitHub/GitLab integrations
- Command-based updates for faster issue management
- Useful beyond engineering for marketing, client projects, and cross-team work
- JavaScript-based workflow customization in built-in editor
- Effective bug reporting and task management features
Where users see room to improve
- · Learning curve for filters, shortcuts, and feature breadth
- · Complex setup, user/team creation, and permission controls
- · Technical or less polished interface and navigation
Ratings across portals
Linked facts, we bring ratings from every portal together in one place.
Integrations
YouTrack: frequently asked questions
- How much does YouTrack cost?
- YouTrack has a free plan; paid plans start at $4.50/user/mo. Plans: Cloud Paid (Monthly) ($5.40/user/mo), Cloud Paid (Annual) ($4.50/user/mo), Helpdesk Agents (Monthly, beyond free 3) ($6/mo), Helpdesk Agents (Annual, beyond free 3) ($5.50/mo), Server Helpdesk Agents (Annual, beyond free 3) ($6/mo). Cloud prices vary by user count; local-currency pricing available on vendor site. Server user-pack prices not published in the supplied sources.
- Which tools does YouTrack integrate with?
- YouTrack connects with GitHub, JetBrains IDEs, Telegram, Slack, Memtime, PomoDone, PractiTest and Claude Code, plus 5 more integrations we found.
- Where does YouTrack store its data?
- YouTrack Cloud instances can be hosted in Frankfurt (Germany) or Ireland (EU). JetBrains provides a Data Processing Addendum (DPA) for YouTrack Cloud and Server.
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Feature, pricing and integration details are based on web research (as of 2026-11-01), without guarantee, errors are possible. The vendor's website prevails.