Deskcenter Remote Support
🇩🇪 DE
German remote support and unified endpoint management suite
Features
Remote Control and Device Maintenance
- Remote screen viewing with periodic refreshes
- Remote device reboot
- Remote client configuration
- PIN resets for managed endpoints
- Remote lock and data wipe
IT Service Desk & Incident Management
- Web-based ticketing for support requests
- Ticket processing status tracking
- Automated workflows
- Integration with managed asset inventory
Self-Service & Knowledge Base
- End-user self-service portal
- Service catalogue with shopping cart
- Searchable knowledge base
Automation & Scripting
- Remote execution of custom scripts
- Automated patch deployment
- Software distribution (EXE, MSI, scripts)
- Rule-based software provisioning
Mobile Device & Endpoint Support
- Remote support initiation for mobile devices
- Integrated chat for administrators
- Policy push for iOS, Android, Windows
- GDPR-compliant security enforcement
Pricing
Pricing is custom-quoted based on managed asset count, deployment model, and selected modules. No public list prices available.
EU Trust Profile
What we verified against public sources, last checked 2026-09-18. Every point links to its evidence.
- Evidence →EU data residencyGermany
Customer data for cloud services is hosted exclusively in German data centers.
- Evidence →European legal entity
Registered at Amtsgericht Leipzig, HRB 23096.
- Evidence →Self-hosting available
On-premises deployment available as perpetual license or subscription.
- Evidence →Documented data exportvia Deskcenter Report Designer and DCBI
Export functions are integrated into the suite via reporting tools.
- Evidence →Local-language support
Support operated in German via Leipzig headquarters and service hotline.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Deskcenter Remote Support?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Deep integration of remote support with IT asset management, ticketing, and software deployment in one console
- Unified interface for remote sessions, troubleshooting, and hardware/software inventory access
- Rapid remote troubleshooting reduces user downtime and speeds up issue resolution
- Modular layout and consistent interface across modules streamline administrative workflows
- Cost-effective bundling of remote capabilities with asset lifecycle tracking and patch management
Where users see room to improve
- · Steep learning curve and complex initial setup
- · Polarized customer support experiences, with some users reporting slow or ineffective responses for complex issues
- · Full implementation and onboarding require significant internal time and resources
Integrations
Feature, pricing and integration details are based on web research (as of 2026-09-18), without guarantee, errors are possible. The vendor's website prevails.