Where does commercetools store its data?

EU/EEA data residency is available with data regions in the EU, including Frankfurt and Belgium. The DPA is part of the agreement governing the provision of services.

E-commerce & Marketplace Platforms

commercetools

🇩🇪 DE

4.4/5· 458 reviews across 4 portals

Headless commerce platform with MACH architecture for scalable ecommerce

EU hostedGDPRISO 27001ISO 27701SOC 2 Type IIPCI DSSHIPAATISAX Level 2

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commercetools is a German headless commerce platform built on a MACH architecture. It offers 300+ API endpoints, multi-vendor marketplace support and pre-built retail apps. Hosted on GCP and AWS with EU-region options, it holds ISO 27001, SOC 2 Type II and TISAX Level 2 certifications.

Replaces

commercetools is sought as a European alternative to:

Features

Commerce Platform

Headless, modular, AI-native architecture
Supports B2B, B2C, and hybrid (B2X) models
Multi-channel enablement (online, in-store, in-chat, agent-to-agent)
Autonomous commerce operations

B2B Commerce

Model any account hierarchy with Business Units
Granular role-based user permissions
Buyer approval flows
Quote management

AI and Agentic Commerce

AgenticLift: AI shopping across ChatGPT, Gemini, Copilot
MosAIc: AI agent orchestration workbench
AgentSphere: Secure ecosystem for AI workforce

Core Modules

Cart, order, and checkout engine
Complex product catalog management
Merchant Center: UI for commerce operations

Integration and Deployment

Connect: Managed runtime for integrations and custom apps
Standardized integration templates
Scalable runtime environment
Secure third-party service connections

Security and Compliance

HIPAA compliance (add-on available)
SOC2 certification
Secure agent ecosystem

Pricing

Pricing is order-based, transparent, and tailored; contact sales for a quote. 60-day free trial available.

EU Trust Profile

What we verified against public sources, last checked 2026-08-19. Every point links to its evidence.

EU data residency
EU/EEA data residency is available with data regions in the EU, including Frankfurt and Belgium.
Evidence →
Data Processing Agreement (DPA)
The DPA is part of the agreement governing the provision of services.
Evidence →
Public sub-processor list
Public list of sub-processors, including cloud providers and support entities.
Evidence →
Trust center / security page
Centralized access to security, compliance, and privacy documentation.
Evidence →
ISO 27001
ISO/IEC 27001 certification is listed in the Trust Center.
Evidence →
TISAX
TISAX compliance is listed in the Trust Center.
Evidence →
SOC 2
SOC 2 Type 2 report is available in the Trust Center.
Evidence →
Local-language supportGerman, French, Italian, Spanish
Support operations are provided via commercetools Group Companies in EU, UK, USA, and Australia.
Evidence →

We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.

Work at commercetools?

This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (DE) and the compliance points we checked against public sources — the date on it is the date we last checked.

commercetools — verified European company on tech-from-europe.eu

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Reviews

Recurring themes, synthesized from public reviews across portals.

What users value

Highly customizable and flexible platform for complex enterprise commerce
Well-documented, fast, and stable APIs
Pure MACH architecture enabling seamless integration and scalability
Stability and ability to handle diverse, sophisticated commerce scenarios across industries
Modular, headless design allowing incremental implementation and agile deployment
Knowledgeable and easily reachable customer support
Supports agile methodologies and reduces deployment risk

Where users see room to improve

· Steep learning curve and onboarding challenges, especially for non-technical staff
· Requires significant developer expertise, limiting suitability for less technical organizations
· Order-based pricing model can be high and non-transparent, often requiring direct negotiation

Ratings across portals

Linked facts, we bring ratings from every portal together in one place.

commercetools: frequently asked questions

Where does commercetools store its data?: EU/EEA data residency is available with data regions in the EU, including Frankfurt and Belgium. The DPA is part of the agreement governing the provision of services.

Feature, pricing and integration details are based on web research (as of 2026-08-19), without guarantee, errors are possible. The vendor's website prevails.