work4all CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how work4all CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: work4all CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
All-in-one CRM, ERP and project management for SMEs
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
GoBD, IDW PS 880
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
DATEV, DHL, DPD, GLS, UPS +6
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
work4all CRM
Strengths
- +Integrated suite combining CRM, offers, orders, project management, time tracking, inventory, documents and invoicing
- +Single customer/project record for details, communication, tasks and business documents
- +Intuitive and easy-to-learn interface
- +Quick, knowledgeable and helpful support with fast problem resolution
- +Smooth onboarding and setup compared to other CRM systems
- +One-click DATEV/accounting handoff to tax advisers
- +Fair pricing for the breadth of functionality
Limitations
- −Legacy Windows desktop interface looks dated and is slow
- −Limited flexibility for very specific workflow or customization needs
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
work4all CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
GoBD, IDW PS 880
ISO 27001
Pricing
work4all CRM
No published pricing we could verify.
Pricing starts at a minimum turnover of €200 per month, plus VAT. Exact plan prices are available on request.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
work4all CRM
- CRM and document management
- Central customer, supplier and project records, Contact and communication history linked to records, Emails, appointments, tasks and tickets tied to records, Document storage
- ERP and inventory management
- Create and calculate quotations, Manage orders, delivery notes, invoices and credit notes, Process purchasing and supplier orders, Manage items and stock
- Project management and controlling
- Project files with documents, deadlines, tasks and communications, Multi-project calendars and Gantt charts for resource planning, Time and cost tracking for project profitability calculations
- Mobile and browser access
- iOS and Android apps for customer, supplier and project information, Access to tasks, tickets, service orders and delivery notes, Time recording, approvals and electronic signatures on orders or delivery notes, Browser access
- HR-related workflows
- Time and absence approvals
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization