tech from europe
vsSalesforce

Twenty CRM vs Salesforce

Last updated October 2026

Looking for a European alternative to Salesforce? Here's how Twenty CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Twenty CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Twenty CRM
Salesforce
What it is
Open-source CRM for developer-led teams — self-hosted or EU-managed, with full data control.
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇫🇷 FR
🇺🇸 US · 1999
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, BSI C5
Price from
$9/user/mo
No
Free plan
No
No
Open Source
Yes
No
Ratings
No
No
Integrations
No
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3

Where each one wins

Twenty CRM

Strengths

  • +Clean, modern, and intuitive interface with a Notion-style UI that users find easy to navigate
  • +Highly customizable data model with custom objects, fields, and views to adapt the CRM to specific workflows
  • +Open-source architecture eliminates vendor lock-in and ensures full data ownership
  • +Developer-friendly with a modern tech stack (React, TypeScript, NestJS) and comprehensive API access
  • +Affordable pricing at $9–$19 per user per month, significantly lower than competitors like HubSpot or Salesforce
  • +Self-hosted option available for enhanced data sovereignty and GDPR compliance
  • +Native MCP support for AI tools such as Claude, ChatGPT, and Cursor, a standout feature for technical teams

Limitations

  • −Platform is still maturing, with some features incomplete or less polished than established CRMs
  • −No dedicated mobile app, limiting usability for field sales teams
  • −Limited native integrations and a small third-party ecosystem compared to competitors

Salesforce

Strengths

  • +Highly scalable for enterprises
  • +Extensive customization options
  • +Strong ecosystem with AppExchange
  • +Reliable uptime and performance

Limitations

  • −Steep learning curve for new users
  • −High cost for small businesses
  • −Complex setup and configuration
  • −Limited transparency in subprocessors

Data residency & compliance

Twenty CRM
Salesforce
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
Listed →
not established
Certifications
No
ISO 27001, BSI C5

Pricing

Twenty CRM

  • Cloud Pro $9 per user / month (yearly billing, 25% discount)Unlimited custom objects · 50 workflow credits/year included · Standard support
  • Organization $19 per user / monthRow-level permissions · SAML/OIDC SSO · Custom domain
  • Enterprise From $50,000/year Single-tenant isolation · IP allow-listing · SCIM provisioning

Self-hosting the open source core is free. Pricing for Enterprise plans is custom and starts at $50,000/year.

Salesforce

No published pricing we could verify.

Pricing is custom and available on request via the Salesforce website.

Features

Twenty CRM

Core CRM Functionality
Pipeline management and opportunity tracking, Task creation and assignment with due dates, Notes and file attachments for records, Email and calendar integration
Customization & Development
Unlimited custom objects, fields, views, and layouts, No-code workflow creation, Custom apps and AI agents with custom skills, REST and GraphQL API with webhooks
Security & Access Control
Two-factor authentication, SAML/OIDC single sign-on (Organization and Enterprise plans), Row-level permissions (Organization and Enterprise plans), Field-level permissions
Reporting & Analytics
Unlimited dashboards with aggregate, bar, line, and pie widgets, Filtered metrics from any object, Real-time data, Reports and dashboards
Self-Hosting & Deployment
Open source core available for self-hosting, Managed cloud option with zero-ops setup, Local and production environments, Subdomains and custom domains (Organization and Enterprise plans)

Salesforce

Core CRM
Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
Data & Security
Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
Integration & Extensibility
REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
Analytics & Reporting
Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
Collaboration
Chatter for team communication, File and document sharing, Mobile access, Team workspaces
See Twenty CRM →More Salesforce alternatives