Efficy vs Salesforce
Last updated October 2026
Looking for a European alternative to Salesforce? Here's how Efficy compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Efficy. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Belgian CRM with deep customization, on-premise options and public-sector compliance modules.
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇧🇪 BE
🇺🇸 US · 1999
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001, BSI C5
Price from
69 €/user/mo
No
Free plan
No
No
Open Source
No
No
Integrations
Google Workspace, Microsoft 365, Microsoft Outlook, Google Calendar, Microsoft Exchange +12
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3
Where each one wins
Efficy
Review sentiment not yet compiled.
Salesforce
Strengths
- +Highly scalable for enterprises
- +Extensive customization options
- +Strong ecosystem with AppExchange
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −High cost for small businesses
- −Complex setup and configuration
- −Limited transparency in subprocessors
Data residency & compliance
Efficy
Salesforce
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Sub-processors
not established
not established
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001, BSI C5
Pricing
Efficy
- Sales 69 € per user / monthSales automation and pipeline management · Mobile CRM app · Lead auto-qualification
- Customer Service 69 € per user / monthMultichannel ticketing system · Self-service portal · SLA and alert management
- All-in-One 89 € per user / monthCombines sales, service, and marketing features · AI-driven automation · Document and contract management
- Custom & Intelligent 119 € per user / monthFull feature set with sovereign AI · Custom integrations via open APIs · Advanced analytics and reporting
Pricing requires a demo request for personalized estimates based on user count. No free plan or trial available.
Salesforce
No published pricing we could verify.
Pricing is custom and available on request via the Salesforce website.
Features
Efficy
- Customer Management
- Contact management with segmentation, Contract and document management, E-signature integration (DocuSign), Self-service portal for customers
- Sales Automation
- Lead auto-qualification and scoring, Opportunity and pipeline management, Mobile CRM app for field sales, Sales activity tracking
- Marketing Automation
- Email and SMS marketing campaigns, Landing page creation, Marketing activity tracking, Segmentation for targeted campaigns
- AI and Data Intelligence
- Agentic AI for CRM automation, AI-driven recommendations and content generation, Sentiment analysis for customer interactions, Data enrichment and quality management
- Support and Operations
- Multichannel ticketing system with SLAs, KPI dashboards for performance tracking, Telephony integration (Link Mobility), Operational marketing tools
Salesforce
- Core CRM
- Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
- Data & Security
- Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
- Integration & Extensibility
- REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
- Analytics & Reporting
- Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
- Collaboration
- Chatter for team communication, File and document sharing, Mobile access, Team workspaces