Twenty CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Twenty CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Twenty CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Open-source CRM for developer-led teams — self-hosted or EU-managed, with full data control.
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇫🇷 FR
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001
Price from
$9/user/mo
$50/user/mo
Free plan
No
No
Open Source
Yes
No
Integrations
No
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Twenty CRM
Strengths
- +Clean, modern, and intuitive interface with a Notion-style UI that users find easy to navigate
- +Highly customizable data model with custom objects, fields, and views to adapt the CRM to specific workflows
- +Open-source architecture eliminates vendor lock-in and ensures full data ownership
- +Developer-friendly with a modern tech stack (React, TypeScript, NestJS) and comprehensive API access
- +Affordable pricing at $9–$19 per user per month, significantly lower than competitors like HubSpot or Salesforce
- +Self-hosted option available for enhanced data sovereignty and GDPR compliance
- +Native MCP support for AI tools such as Claude, ChatGPT, and Cursor, a standout feature for technical teams
Limitations
- −Platform is still maturing, with some features incomplete or less polished than established CRMs
- −No dedicated mobile app, limiting usability for field sales teams
- −Limited native integrations and a small third-party ecosystem compared to competitors
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Twenty CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
No
ISO 27001
Pricing
Twenty CRM
- Cloud Pro $9 per user / month (yearly billing, 25% discount)Unlimited custom objects · 50 workflow credits/year included · Standard support
- Organization $19 per user / monthRow-level permissions · SAML/OIDC SSO · Custom domain
- Enterprise From $50,000/year Single-tenant isolation · IP allow-listing · SCIM provisioning
Self-hosting the open source core is free. Pricing for Enterprise plans is custom and starts at $50,000/year.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Twenty CRM
- Core CRM Functionality
- Pipeline management and opportunity tracking, Task creation and assignment with due dates, Notes and file attachments for records, Email and calendar integration
- Customization & Development
- Unlimited custom objects, fields, views, and layouts, No-code workflow creation, Custom apps and AI agents with custom skills, REST and GraphQL API with webhooks
- Security & Access Control
- Two-factor authentication, SAML/OIDC single sign-on (Organization and Enterprise plans), Row-level permissions (Organization and Enterprise plans), Field-level permissions
- Reporting & Analytics
- Unlimited dashboards with aggregate, bar, line, and pie widgets, Filtered metrics from any object, Real-time data, Reports and dashboards
- Self-Hosting & Deployment
- Open source core available for self-hosting, Managed cloud option with zero-ops setup, Local and production environments, Subdomains and custom domains (Organization and Enterprise plans)
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization