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TecArt CRM vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how TecArt CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: TecArt CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

TecArt CRM
Zoho CRM
What it is
German CRM suite with sales, service and collaboration tools
Cloud-based customer relationship management software for businesses.
Headquarters
🇩🇪 DE
🇮🇳 IN · 1996
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022
ISO 27001, SOC 2 Type II
Price from
€79/user/mo
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
OMR 4.74/5 (66) · CAPTERRA 4.5/5 (24) · GETAPP 4.5/5 (24)
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
DATEV, Microsoft Dynamics NAV / Navision, IONOS, Office (local installation), CTI (telephony) +10
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

TecArt CRM

Strengths

  • +All-in-one workflow consolidating customer records, leads, email, support tickets, projects, offers, orders and invoicing
  • +Strong email integration replacing external tools like O365 for some users
  • +Customizable dashboard, calendar and Kanban-based planning
  • +Responsive and competent support with detailed documentation
  • +Reliable cloud performance with no reported outages
  • +Quick and straightforward provisioning for core functions
  • +Value for money noted by multiple reviewers

Limitations

  • −Initial complexity with modules requiring time to understand
  • −Mobile app experience needs improvement
  • −Limited third-party integrations, including Outlook

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

TecArt CRM
Zoho CRM
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
not established
Listed →
Certifications
ISO/IEC 27001:2022
ISO 27001, SOC 2 Type II

Pricing

TecArt CRM

  • TecArt Basic On request per user / monthContact management and groupware · 30-day free trial
  • TecArt Pro On request per user / monthLead management and customer service · 30-day free trial
  • TecArt Enterprise €79 per user / month, billed annuallyFull feature set · Minimum 5 users · 30-day free trial

Pricing for Basic and Pro plans is available on request. Enterprise plan starts at €79 per user per month with annual billing.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

TecArt CRM

CRM and groupware
Contact management with 360° view, Tasks, appointments and shared calendars, Document management, Team chat and collaboration tools
Sales and marketing
Lead management, Sales process tracking, Centralized article and pricing data, Offer management
Projects and workflows
Project management, Task management, Configurable processes and workflows
Customer service
Ticketing system, Customer request handling
Orders, contracts and invoicing
Order management, Contract management, Invoicing, Electronic invoicing (XRechnung, ZUGFeRD)

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See TecArt CRM →More Zoho CRM alternatives