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vsZoho CRM

Efficy vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how Efficy compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Efficy. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Efficy
Zoho CRM
What it is
Belgian CRM with deep customization, on-premise options and public-sector compliance modules.
Cloud-based customer relationship management software for businesses.
Headquarters
🇧🇪 BE
🇮🇳 IN · 1996
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001, SOC 2 Type II
Price from
69 €/user/mo
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
G2 4.5/5 (102) · CAPTERRA 4.6/5 (88) · GETAPP 4/5 (88) · TRUSTPILOT 4.3/5 (330)
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Google Workspace, Microsoft 365, Microsoft Outlook, Google Calendar, Microsoft Exchange +12
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

Efficy

Review sentiment not yet compiled.

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

Efficy
Zoho CRM
EU data residency
Yes, for all customers
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 9001, ISO 27001, ISO 27701
ISO 27001, SOC 2 Type II

Pricing

Efficy

  • Sales 69 € per user / monthSales automation and pipeline management · Mobile CRM app · Lead auto-qualification
  • Customer Service 69 € per user / monthMultichannel ticketing system · Self-service portal · SLA and alert management
  • All-in-One 89 € per user / monthCombines sales, service, and marketing features · AI-driven automation · Document and contract management
  • Custom & Intelligent 119 € per user / monthFull feature set with sovereign AI · Custom integrations via open APIs · Advanced analytics and reporting

Pricing requires a demo request for personalized estimates based on user count. No free plan or trial available.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

Efficy

Customer Management
Contact management with segmentation, Contract and document management, E-signature integration (DocuSign), Self-service portal for customers
Sales Automation
Lead auto-qualification and scoring, Opportunity and pipeline management, Mobile CRM app for field sales, Sales activity tracking
Marketing Automation
Email and SMS marketing campaigns, Landing page creation, Marketing activity tracking, Segmentation for targeted campaigns
AI and Data Intelligence
Agentic AI for CRM automation, AI-driven recommendations and content generation, Sentiment analysis for customer interactions, Data enrichment and quality management
Support and Operations
Multichannel ticketing system with SLAs, KPI dashboards for performance tracking, Telephony integration (Link Mobility), Operational marketing tools

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See Efficy →More Zoho CRM alternatives