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TecArt CRM vs Salesforce

Last updated October 2026

Looking for a European alternative to Salesforce? Here's how TecArt CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: TecArt CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

TecArt CRM
Salesforce
What it is
German CRM suite with sales, service and collaboration tools
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇩🇪 DE
🇺🇸 US · 1999
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO/IEC 27001:2022
ISO 27001, BSI C5
Price from
€79/user/mo
No
Free plan
No
No
Open Source
No
No
Ratings
OMR 4.74/5 (66) · CAPTERRA 4.5/5 (24) · GETAPP 4.5/5 (24)
No
Integrations
DATEV, Microsoft Dynamics NAV / Navision, IONOS, Office (local installation), CTI (telephony) +10
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3

Where each one wins

TecArt CRM

Strengths

  • +All-in-one workflow consolidating customer records, leads, email, support tickets, projects, offers, orders and invoicing
  • +Strong email integration replacing external tools like O365 for some users
  • +Customizable dashboard, calendar and Kanban-based planning
  • +Responsive and competent support with detailed documentation
  • +Reliable cloud performance with no reported outages
  • +Quick and straightforward provisioning for core functions
  • +Value for money noted by multiple reviewers

Limitations

  • −Initial complexity with modules requiring time to understand
  • −Mobile app experience needs improvement
  • −Limited third-party integrations, including Outlook

Salesforce

Strengths

  • +Highly scalable for enterprises
  • +Extensive customization options
  • +Strong ecosystem with AppExchange
  • +Reliable uptime and performance

Limitations

  • −Steep learning curve for new users
  • −High cost for small businesses
  • −Complex setup and configuration
  • −Limited transparency in subprocessors

Data residency & compliance

TecArt CRM
Salesforce
EU data residency
Yes, for all customersErfurt (DE)
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
not established
not established
Certifications
ISO/IEC 27001:2022
ISO 27001, BSI C5

Pricing

TecArt CRM

  • TecArt Basic On request per user / monthContact management and groupware · 30-day free trial
  • TecArt Pro On request per user / monthLead management and customer service · 30-day free trial
  • TecArt Enterprise €79 per user / month, billed annuallyFull feature set · Minimum 5 users · 30-day free trial

Pricing for Basic and Pro plans is available on request. Enterprise plan starts at €79 per user per month with annual billing.

Salesforce

No published pricing we could verify.

Pricing is custom and available on request via the Salesforce website.

Features

TecArt CRM

CRM and groupware
Contact management with 360° view, Tasks, appointments and shared calendars, Document management, Team chat and collaboration tools
Sales and marketing
Lead management, Sales process tracking, Centralized article and pricing data, Offer management
Projects and workflows
Project management, Task management, Configurable processes and workflows
Customer service
Ticketing system, Customer request handling
Orders, contracts and invoicing
Order management, Contract management, Invoicing, Electronic invoicing (XRechnung, ZUGFeRD)

Salesforce

Core CRM
Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
Data & Security
Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
Integration & Extensibility
REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
Analytics & Reporting
Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
Collaboration
Chatter for team communication, File and document sharing, Mobile access, Team workspaces
See TecArt CRM →More Salesforce alternatives