OpenCRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how OpenCRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: OpenCRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM with sales, helpdesk and workflow automation
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇬🇧 GB
🇺🇸 US · 1975
EU data residency
Not offeredData and backups are hosted exclusively in the UK (AWS London region).
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
£44/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Microsoft 365, Microsoft Teams, Microsoft Planner, Microsoft Bookings +14
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
OpenCRM
Strengths
- +Responsive and knowledgeable support team with fast issue resolution
- +Comprehensive feature set covering contacts, opportunities, tasks, quotes, invoices, projects and helpdesk
- +Highly customizable with adaptable fields, layouts and workflows
- +Strong reporting capabilities and third-party integrations
- +Cost-effective for small and mid-sized businesses with transparent pricing
- +Centralized customer history and sales pipeline visibility
- +Reduces reliance on spreadsheets and email for team coordination
- +Intuitive for daily use once configured
Limitations
- −Interface and navigation feel dated or clunky with excessive clicking
- −Steep initial learning curve and granular setup process
- −Limited bulk editing, helpdesk response handling and file attachment options
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
OpenCRM
Microsoft Dynamics 365
EU data residency
Not offeredData and backups are hosted exclusively in the UK (AWS London region).
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
OpenCRM
- OpenCRM £44 per user / monthAll features included · UK data centres · GDPR features
Annual and longer-term options available; exact prices not specified.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
OpenCRM
- Sales management
- Lead tracking and grading, Sales visualisation, Quotes with live product pricing, Margin visibility
- Products and orders
- Product management, Quotes, sales orders and invoices, Online e-signatures, Purchase tracking
- Contact management
- Company and contact records, Linked sales, project and support history, Activity and communication tracking, Role-based permissions
- Activities and automation
- Calendars and tasks, Automated workflows, Email plans, Round Robin record assignment
- Projects
- Project and task tracking, Time logging, Resource management, Calendar-linked scheduling
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization