myfactory CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how myfactory CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: myfactory CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German CRM for SMEs with sales funnel, pipeline and geo-reports
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
€59/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
DATEV, ELSTER, CAMT/SEPA, Konfipay, Shipcloud +6
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
myfactory CRM
Strengths
- +Integrated CRM, ERP, inventory, production and accounting in one system with minimal duplicate data entry
- +Structured menus, intuitive layout and clear master-data fields for routine tasks
- +Fast business search functionality
- +Cloud-based access from any location without on-premise server maintenance
- +Wide range of standard modules with regular updates
- +Good price-to-performance ratio for businesses using the full breadth of features
- +Granular module combinability for trade and manufacturing
- +Real-time access to company data, device- and location-independent
Limitations
- −Complexity and overwhelming configuration options for new or simple-use cases
- −Immature mobile view and lack of offline data entry
- −Missing drag-and-drop and right-click menus in the interface
- −Rigid standard reports and limited e-commerce/API interfaces
- −Occasional performance issues, including slow login and sluggish field transitions
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
myfactory CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
myfactory CRM
- CRM Team.ON! €59 per user / monthFull CRM feature set · Sales funnel and pipeline management · Interactive geo-reports
- ERP Basis €114 per user / monthCore ERP functionality · Includes CRM module · Finance interfaces (DATEV, ELSTER)
- ERP + E-Commerce €139 per user / monthERP with e-commerce integration · Amazon and eBay marketplace connectors · CRM and sales tools included
- ERP + PPS €209 per user / monthFull ERP with production planning (PPS) · CRM, sales and marketing modules · Advanced finance and shipping integrations
Prices exclude VAT. Volume discounts apply from 10 users. Implementation, data migration and training costs are additional.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
myfactory CRM
- Customer and contact management
- 360-degree customer view with full interaction history, Centralized activities for customers, suppliers and prospects, Follow-up assistant for leads and opportunities, Contract and document tracking per contact
- Sales and opportunity management
- Full sales funnel tracking, Automatic opportunity assessment and scoring, Sales cockpit with KPI dashboards, Pipeline visualization
- Marketing and campaigns
- Dynamic target group segmentation, Drag-and-drop campaign management, Newsletters and serial emails, Campaign performance analytics
- Events and reporting
- Event management with registration tracking, Interactive geo-reports with address mapping, Custom report builder, Export to Power BI
- Integration and APIs
- REST API and OData interfaces, Pre-built connectors for DATEV, ELSTER, CAMT/SEPA, Shipcloud for shipping, Amazon and eBay marketplace connections
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization