Koban CRM vs Microsoft Dynamics 365
Last updated November 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Koban CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Koban CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with sales, marketing and invoicing in one suite
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇫🇷 FR
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
Qualiopi
ISO 27001
Price from
€39/user/mo
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Outlook, WordPress, Corporama, Magento, Shopify +3
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Koban CRM
Strengths
- +Intuitive and easy-to-use interface
- +Responsive and helpful support team
- +All-in-one CRM with marketing automation and sales management
- +Customizable sales pipelines
- +Daily data backups and secure storage
- +Multi-currency and multi-language support
- +Hosted in France with RGPD compliance
Limitations
- −No offline mode for Android
- −Smaller integration ecosystem compared to competitors
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Koban CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
Qualiopi
ISO 27001
Pricing
Koban CRM
- Starter 39 €/month/user per user / monthMax 2 users · Single sales pipeline · Quotes, orders, customer invoices
- Pro 49 €/month/user per user / monthMax 10 users · Unlimited sales pipelines · User rights management
- Entreprise 69 €/month/user per user / monthVolume discount from 11th user · Contracts and subscriptions · Supplier and purchasing management
- Premium 89 €/month/user per user / monthMinimum 10 users · Volume discount from 11th user · Project management and time tracking
Prices shown are for annual commitment and billing. Monthly rates available on request.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Koban CRM
- Sales and CRM
- Contact and company database, Sales pipelines (1 in Starter, unlimited from Pro), Quotes, orders and customer invoices, Electronic signature for quotes
- Billing and business management
- Customer invoices, Contracts and subscriptions, Supplier and purchasing management, Stock management
- Marketing
- Email campaigns, Web forms, Marketing automation (Entreprise and above), Web-page tracking and lead scoring (Entreprise and above)
- Customer service and operations
- Customer-service functionality (Pro and above), Project management (Premium), Time tracking (Premium), Account management support (Premium)
- AI and extensions
- Koban AI agents for account summaries, email drafting, action suggestions, Customer portal (extension), Online payment (extension), Dedicated IP (extension)
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization