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Coheris CRM vs Salesforce

Last updated October 2026

Looking for a European alternative to Salesforce? Here's how Coheris CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Coheris CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Coheris CRM
Salesforce
What it is
French CRM for omnichannel customer management and analytics
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇫🇷 FR
🇺🇸 US · 1999
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, BSI C5
Price from
No
No
Free plan
No
No
Open Source
No
No
Ratings
No
No
Integrations
ERP modules, Websites, Company collaboration tools, CTI/telephony systems, Open REST APIs
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3

Where each one wins

Coheris CRM

Strengths

  • +Unified customer and service view with sales, marketing and support workflows
  • +Alerts and notifications for tracking engagement and coordination
  • +Feature-rich suite with reporting, analytics and data quality tools like duplicate detection
  • +Omnichannel process support and automation capabilities
  • +Mobile access via Coheris Nomad with offline functionality for field teams
  • +French-language interface tailored for local market needs
  • +Local support availability in France

Limitations

  • −Workflow and automation setup can be complex, sometimes requiring external consultants
  • −Integration with third-party tools and system costs, including licensing and storage fees
  • −Training and onboarding need improvement, with limited public documentation and community

Salesforce

Strengths

  • +Highly scalable for enterprises
  • +Extensive customization options
  • +Strong ecosystem with AppExchange
  • +Reliable uptime and performance

Limitations

  • −Steep learning curve for new users
  • −High cost for small businesses
  • −Complex setup and configuration
  • −Limited transparency in subprocessors

Data residency & compliance

Coheris CRM
Salesforce
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
not established
Certifications
No
ISO 27001, BSI C5

Features

Coheris CRM

Customer service and cross-channel CRM
Cross-channel customer interaction platform, Real-time access to business indicators, Social features for team collaboration
Sales and mobility
Offline use on hybrid devices, Route planning for field teams, Preparation for retail visits, Merchandising support
Marketing and social
Multi-channel marketing actions, Integrated Social module
Analytics
Business dashboards, KPI monitoring, Text mining, Data visualization
Data protection
GDPR compliance support

Salesforce

Core CRM
Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
Data & Security
Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
Integration & Extensibility
REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
Analytics & Reporting
Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
Collaboration
Chatter for team communication, File and document sharing, Mobile access, Team workspaces
See Coheris CRM →More Salesforce alternatives