Capsule CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Capsule CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Capsule CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
UK CRM with contact management, pipelines and integrations
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇬🇧 GB
🇺🇸 US · 1975
EU data residency
Not offeredCustomer data is hosted in AWS US facilities; no dedicated EU/EEA-only residency is offered.
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001
Price from
€15/user/mo
$50/user/mo
Free plan
Yes
No
Open Source
No
No
Ratings
Integrations
Xero, QuickBooks Online, FreshBooks, Sage Accounting, KashFlow +75
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Capsule CRM
Strengths
- +Exceptionally intuitive interface with minimal training required
- +Fast onboarding with teams productive within hours
- +Seamless Gmail and Outlook integration for email workflows
- +Transparent and affordable pricing with a usable free tier
- +Clean contact and pipeline management with practical AI features
- +Mobile app provides core access on the go
- +Honest positioning as a simple, essentials-focused CRM
Limitations
- −Limited automation and advanced features, locked behind higher-tier plans
- −Basic reporting and analytics compared to enterprise CRMs
- −Mobile app is functional but less feature-rich than desktop
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Capsule CRM
Microsoft Dynamics 365
EU data residency
Not offeredCustomer data is hosted in AWS US facilities; no dedicated EU/EEA-only residency is offered.
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001
Pricing
Capsule CRM
- Free Plan €0 per user / month, billed annuallyMaximum 2 users · 250 contacts · 1 sales pipeline
- Starter Plan €15 per user / month, billed annually30,000 contacts · Email templates and shared mailbox · Basic reporting
- Growth Plan €28 per user / month, billed annually60,000 contacts · Workflow automations · Advanced sales reporting and dashboards
- Advanced Plan €49 per user / month, billed annually120,000 contacts · 50 project boards · 50 sales pipelines
- Ultimate Plan On request per user / month, billed annuallyDesigned for scaling teams with 5+ users · Dedicated account manager · Custom training
All plans include a 14-day free trial with no credit card required. Marketing add-on starts from £7 per month.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Capsule CRM
- Sales Tools
- Sales pipeline management with opportunity summaries, Pipeline dashboard for tracking conversion rates and forecasts, Kanban visual pipeline for drag-and-drop opportunity management, Currency support and opportunity filtering
- Task Management
- Task creation for appointments, meetings, and deadlines, Repeating tasks and reminder emails, Task automation with Tracks for sequential tasks, Calendar views (weekly/monthly)
- Reporting
- Sales analytics to monitor sales cycles, Activity reporting by user and activity type, Advanced sales reports (won/lost opportunities, pipeline growth), Report exporting and filtering by time, user, or team
- Automation Tools
- Sales automation to streamline processes, Project automation for consistent team productivity, Marketing automation via Transpond for communication triggers and sequences
- Contact Management
- Centralized customer details with full-text search, Auto-enriched profiles from social networks, File attachments and contact import from spreadsheets or CSV
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization