BSI Customer Suite vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how BSI Customer Suite compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: BSI Customer Suite. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
AI-powered CRM and CX platform with 360° customer view and journey automation
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇨🇭 CH
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISAE 3402
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Sikom AgentOne, Finnova, SAP IS-U, SAP S/4HANA, ePilot +7
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
BSI Customer Suite
Strengths
- +Modular setup adapts to company-specific workflows
- +Unified customer view across CRM, sales, service and marketing
- +Broad feature set covering CRM, marketing automation and customer data
- +Clean, visually organized interface
- +Structured processes and compliance support for regulated environments
- +European data control and GDPR alignment
Limitations
- −Steep learning curve due to complexity
- −Click-heavy routine workflows
- −Limited or inflexible built-in reporting
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
BSI Customer Suite
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001, ISAE 3402
ISO 27001
Pricing
BSI Customer Suite
No published pricing we could verify.
Pricing depends on project scope. Contact BSI for a quote.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
BSI Customer Suite
- CRM and customer management
- Generative 360° customer view, Customer histories and interactions, Integrated sales, marketing, and service processes, Configurable process design and automation
- Customer experience and marketing
- Customer-journey design, Automated campaigns, Trigger-based communication, Audience selection
- AI and automation
- BSI Companion for routine-task support, Customer Agents (Service and Sales Agents), Automated request processing and routing, Access to over 70 AI models
- Engagement and collaboration
- Online appointment scheduling, Video consultations via BSI Snapview and Microsoft Teams, Digital-signature workflows
- Customer data and analytics
- Customer Data Platform (CDP) capabilities, Data collection, consolidation, and structuring, Reporting and analysis of audiences, processes, conversions, sales opportunities, and resource use
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization