21.CRM vs Zoho CRM
Last updated October 2026
Looking for a European alternative to Zoho CRM? Here's how 21.CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: 21.CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
CRM for SMEs with lead tracking and mobile access
Cloud-based customer relationship management software for businesses.
Headquarters
🇨🇭 CH
🇮🇳 IN · 1996
EU data residency
Not offeredData is hosted in Germany, but the vendor is a Swiss entity and does not guarantee EU-only residency.
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Price from
21 CHF/mo
$14/user/mo
Free plan
Yes
Yes
Open Source
No
No
Integrations
21.AbaNinja, 21.Commerce, 21.Shop, 21.POS
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5
Where each one wins
21.CRM
Strengths
- +Free plan available for cost-conscious teams
- +Good value for money
- +Intuitive for basic tasks like QR invoice generation
- +Connected suite reduces manual work across modules
- +Support described as competent and friendly
Limitations
- −Unclear onboarding and terminology for new users
- −Support response times can be slow
Zoho CRM
Strengths
- +Intuitive and user-friendly interface
- +Strong automation capabilities
- +Good value for the price
- +Extensive third-party integrations
Limitations
- −Steep learning curve for advanced features
- −Limited customization in lower-tier plans
- −Occasional performance lag
- −Customer support can be slow
Data residency & compliance
21.CRM
Zoho CRM
EU data residency
Not offeredData is hosted in Germany, but the vendor is a Swiss entity and does not guarantee EU-only residency.
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001, SOC 2 Type II
Pricing
21.CRM
- Starter CHF 0 / month per monthFree for unlimited time · Includes CRM
- Basic CHF 21 / month per monthIncludes CRM as part of Swiss21 · Monthly billing
- Pro CHF 49 / month per monthIncludes CRM as part of Swiss21 · Monthly billing
Zoho CRM
- Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
- Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
- Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
- Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
- Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually
Pricing is based on annual billing; monthly options may be available at a higher cost.
Features
21.CRM
- Customer and contact management
- Central storage of customer and contact data, Unified view of all customer interactions
- Lead and opportunity management
- Track leads from first contact, Visualize sales opportunities and progress, Identify effective sales measures, Pursue after-sales and cross-selling opportunities
- Mobile access
- Access customer information on smartphones and tablets, Use CRM features while away from the office
- Task and appointment management
- Central management of tasks, Central management of appointments
Zoho CRM
- Sales Automation
- Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
- Marketing Integration
- Email campaigns, Social media integration, Lead scoring, Web forms
- Customer Support
- Case management, Ticketing system, Knowledge base, Live chat
- Reporting & Analytics
- Custom reports, Real-time analytics, Sales metrics, Performance dashboards
- Collaboration Tools
- Team inbox, Document sharing, Task management, Calendar integration