TeamViewer
🇩🇪 DE · from €15.90/mo
German remote-desktop software with end-to-end encryption and AR support, hosted in Germany and Austria.
Replaces
TeamViewer is sought as a European alternative to:
Features
Remote Access and Support
- Access to unattended devices (3 devices in Remote Access plan, up to 200 in Business plan)
- Remote control across devices and platforms
- File transfer and file queue for remote sessions
- Remote printing functionality
- Session recording and playback
- Side switching: transfer control between users during a session
- Mobile device support including Android and iOS screen sharing
- Phone support in 33 languages
- Custom branding of the software interface
Automation and IT Management
- AI-based task automation with TeamViewer AI credits (Business plan)
- Real-time endpoint monitoring and performance issue detection
- Remote script execution
- Alerts and notifications for IT incidents
- Endpoint protection against malware, ransomware, and zero-day exploits
- Asset and resource management with detailed inventory and reporting
Augmented Reality Support
- TeamViewer Assist AR Lite with 3D annotations for remote assistance
- Text recognition for AR-based support scenarios
Pricing
- Access to 3 unattended devices
- Remote control and file transfer
- Standard integrations package included
- Access to 200 unattended devices
- AI-based automation with TeamViewer AI credits
- 30-day free trial available
- Endpoint monitoring and protection features
Pricing varies based on features, integrations, and user count. No month-to-month options available.
EU Trust Profile
8 of 9 criteria verified with evidence, last checked 2026-08-03. Every ✓ links to its source.
- Evidence →Data Processing Agreement (DPA)
The Data Processing Agreement is publicly available for download.
- Evidence →Trust center / security page
TeamViewer provides a dedicated Trust Center with security and compliance information.
- Evidence →EU data residencyWestern Europe (primary); EU-27, UK, US, CA (TeamViewer DEX AI)
Customer data is primarily hosted in Western Europe. TeamViewer DEX AI data is stored in Microsoft Azure regions including the EU-27.
- Evidence →Public sub-processor list
A public list of sub-processors is available for download.
- Evidence →ISO 27001
TeamViewer is ISO/IEC 27001 certified.
- Evidence →SOC 2
TeamViewer is SOC 2 compliant.
- BSI C5not verified
TeamViewer is certified under the BSI C5 standard.
- Evidence →TISAX
TeamViewer is TISAX certified.
- Evidence →German-language support
Product support and documentation are available in German.
Verified means: the claim was publicly documented at the linked source on the check date. The vendor's own information prevails.
Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Effortless cross-platform remote access across Windows, macOS, Linux, and mobile devices with minimal setup
- High connection stability and fast performance, even under low-bandwidth conditions
- End-to-end encryption and mandatory two-factor authentication for secure remote sessions
- Enterprise-grade security features in the Tensor tier, including conditional access and single sign-on (SSO)
- Unattended access allows connections without requiring end-user approval, saving time for IT support
- User-friendly mobile app for remote troubleshooting and file transfers
- Supports remote updates, system checks, and troubleshooting for efficient IT management
Where users see room to improve
- · Aggressive pricing model with frequent annual price increases, hidden fees, and unexpected charges at renewal
- · Overly strict commercial-use detection flags personal users, leading to frustration and distrust
- · Slow and unhelpful customer support, particularly for billing issues, with response times often exceeding a week
Integrations
Feature, pricing and integration details are based on web research (as of 2026-08-03), without guarantee, errors are possible. The vendor's website prevails.