Abacus CRM
🇨🇭 CH · from 22. CHF/mo
Swiss CRM for sales and marketing with lead and campaign tools
Features
Customer and address management
- Central customer and address records shared with other Abacus applications
- Duplicate checks and address-purpose settings
- Input-permission controls
- Relationship management
- Customer history tracking
Sales and lead management
- Lead tracking from first contact to sale
- Processing status and responsible person assignment
- Sales-opportunity information
- Sales planning
- Offer management
Activities and events
- Customer-related activity recording on customer overview
- Sending letters, emails, and calendar appointments from CRM
- Custom processes via Abacus Business Process Engine
- Event planning
Campaigns and email marketing
- Newsletter management with subscriber acquisition
- Recipient lists and customizable templates
- Serial email and letter functions
Portal and reporting
- CRM portal access via MyAbacus
- Management Info Cockpit
Pricing
- CRM with sales support
- Excludes hosting, updates, and AbaWeb provider or fiduciary services
Prices exclude hosting, updates, and additional services. Published figures may not reflect current CRM-specific plans.
EU Trust Profile
What we verified against public sources, last checked 2026-10-21. Every point links to its evidence.
- Evidence →Data Processing Agreement (DPA)
A Data Processing Agreement (DPA) is available for the test environment.
- Evidence →Self-hosting available
On-premises installations are supported for customers.
- Evidence →Documented data export
Documented export functions for customer data are available via AbaConnect.
We list only what we could verify against a public source on the check date. A point that is absent was not established either way — it is not a finding against the vendor. The vendor's own information prevails.
Work at Abacus CRM?
This badge is free for every vendor we list and has no bearing on the order of any list. It is issued on the basis of a verified European headquarters (CH) and the compliance points we checked against public sources — the date on it is the date we last checked.
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Reviews
Recurring themes, synthesized from public reviews across portals.
What users value
- Direct integration with Abacus ERP for shared customer and contact data
- Strong performance on self-managed servers
- Responsive customer support with effective issue resolution
Where users see room to improve
- · Non-intuitive interface leading to low user adoption
- · Users often revert to Excel or delegate data entry due to usability friction
Integrations
Abacus CRM: frequently asked questions
- How much does Abacus CRM cost?
- Abacus CRM starts at 22. CHF/mo. Prices exclude hosting, updates, and additional services. Published figures may not reflect current CRM-specific plans.
- Which tools does Abacus CRM integrate with?
- Abacus CRM connects with Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, DeepD, HubSpot and AbaConnect.
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Feature, pricing and integration details are based on web research (as of 2026-10-21), without guarantee, errors are possible. The vendor's website prevails.