Wice CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how Wice CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Wice CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German CRM for sales, support and marketing with workflows and invoicing
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇩🇪 DE
🇺🇸 US · 1975
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
Trust-in-Cloud
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft Outlook, Office 365, Placetel, Sipgate, Asterisk +4
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
Wice CRM
Strengths
- +Intuitive and user-friendly interface
- +Clear overview of sales opportunities for management
- +All-in-one system for contacts, leads, pipelines, marketing, service and invoicing
- +Browser-based cloud hosting in German data centers
- +On-premise deployment option
- +Free first user and transparent pricing
Limitations
- −Interface can feel outdated compared to newer cloud CRMs
- −No native mobile app for iOS or Android
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
Wice CRM
Microsoft Dynamics 365
EU data residency
Yes, for all customers
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
Trust-in-Cloud
ISO 27001
Pricing
Wice CRM
No published pricing we could verify.
Pricing details are not publicly verified. Check Wice’s pricing page for current terms.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
Wice CRM
- Sales and contact management
- Central address and contact database, Customer interaction history, Opportunities and sales pipeline, Follow-ups and to-dos
- Marketing
- Contact categories and segmentation, Target-group lists, Personalized email campaigns, newsletters, and serial letters, Campaign templates
- Service and support
- Ticket and case management, Interaction filters and status tracking, Automated email intake and autoresponders via Helpdesk Automat, Workflows
- Quotes, orders, and invoicing
- Create quotes from sales opportunities, Manage orders, Issue individual or batch invoices, Track open receivables and payments
- Workflow and collaboration
- Workflow manager for recurring processes, Calendars, Project management
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization