tech from europe
vsZoho CRM

vtenext vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how vtenext compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: vtenext. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

vtenext
Zoho CRM
What it is
Open-source CRM with BPMN automation for sales, marketing and service
Cloud-based customer relationship management software for businesses.
Headquarters
🇮🇹 IT
🇮🇳 IN · 1996
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001, ISO 9001
ISO 27001, SOC 2 Type II
Price from
No
$14/user/mo
Free plan
No
Yes
Open Source
Yes
No
Ratings
G2 4.6/5 (32) · CAPTERRA 4.6/5 (113) · GETAPP 4.5/5 (113)
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Mailchimp, Zimbra, Zucchetti Ad Hoc Revolution, Mexal, Microsoft Exchange +15
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

vtenext

Strengths

  • +Highly customizable modules, fields, and workflows to fit specific business processes
  • +Strong BPM and automation capabilities to reduce manual tasks
  • +Integrates with ERPs, telephony, accounting systems, and portals
  • +Competent and responsive technical support for implementation and customization
  • +Good value for the functionality offered, including a testable community version
  • +Centralizes processes and customer data in one system
  • +Supports diverse use cases like sales, ticketing, contracts, and customer portals

Limitations

  • −Advanced configuration and process design may require technical assistance
  • −Interface described as rigid, with internal messaging and mobile app needing improvement
  • −Support team can be busy, leading to occasional delays or need for follow-up

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

vtenext
Zoho CRM
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
ISO 27001, ISO 9001
ISO 27001, SOC 2 Type II

Pricing

vtenext

No published pricing we could verify.

Pricing is custom and based on customer needs; a 30-day free trial is available. Third-party estimates suggest around €16 per user per month.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

vtenext

Marketing
Lead acquisition, tracking, nurturing and scoring, Behavior tracking, Segmentation and target lists, Campaign creation and monitoring
Sales
Opportunity tracking, Lead assignment, Quotes and sales offers with approval workflows, Order management
Customer service
Ticket and case management, Internal request handling, Automated routing, reminders and SLA response-time notifications, Post-sale customer workflows
BPM and operations
Native BPMN engine for process design and automation, HR and internal request management, Task and document sharing, PDF template generation
AI
Integration with Klondike.ai for chatbots, Automated text or ticket classification, OCR

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See vtenext →More Zoho CRM alternatives