Userlike vs Intercom
Last updated October 2026
Looking for a European alternative to Intercom? Here's how Userlike compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Userlike. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
German live chat and messaging platform with unified inbox and AI automation
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇩🇪 DE
🇺🇸 US · 2011
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
ISO 27001
ISO 27001, ISO 27018, SOC 2 Type II
Price from
$90/mo
No
Free plan
Yes
No
Open Source
No
No
Ratings
OMR 4.48/5 (211) · G2 4.4/5 (453) · CAPTERRA 4.6/5 (643) · TRUSTRADIUS 8.1/10 (9) · GETAPP 4.6/5 (641)
No
Integrations
CRM, ERP, API
Slack, Salesforce, HubSpot, Shopify, Zendesk +4
Where each one wins
Userlike
Review sentiment not yet compiled.
Intercom
Strengths
- +Strong automation capabilities for customer support workflows
- +Seamless integration with popular CRM and helpdesk tools
- +User-friendly interface for non-technical teams
Limitations
- −Pricing can be high for small businesses
- −Limited customization for advanced use cases
- −Learning curve for complex automation setups
Data residency & compliance
Userlike
Intercom
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Certifications
ISO 27001
ISO 27001, ISO 27018, SOC 2 Type II
Pricing
Userlike
- Free Free 14 days trial, then limited featuresBasic website chat · Limited features
- Team $90 per monthPro premium features · Increased chat integrations · Team collaboration tools
- Corporate $290 per monthAdvanced automation · Higher employee limits · Extended integrations
- Business On request per monthEnterprise-level features · Customizable workflows · Dedicated support
Pricing may vary based on region and specific requirements. Enterprise plans require a custom quote.
Intercom
No published pricing we could verify.
Pricing is not publicly listed; available on request.
Features
Userlike
- AI Automation
- AI-powered chatbots for chat, email, WhatsApp, and other channels, AI-driven automation of customer requests and support, AI-generated responses and copilot suggestions, AI agents trained on company websites, help centers, and documents
- Workflows
- Process automation across systems, Standard to complex workflow automation, Integration with CRM, ERP, and internal tools, Custom workflow creation and management
- Messaging & Communication
- WhatsApp messaging and support, WhatsApp campaigns for proactive communication, WhatsApp marketing for targeted updates, reminders, and newsletters, Omni-channel messaging center for instant messaging, email, WhatsApp, and more
- Data Privacy & Compliance
- GDPR-compliant solution, EU-based data hosting, ISO 27001 certification, Single sign-on capabilities
Intercom
- Messaging & Chat
- Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
- Automation & Workflows
- Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
- Data & Analytics
- Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics