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vsIntercom

Crisp vs Intercom

Last updated October 2026

Looking for a European alternative to Intercom? Here's how Crisp compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: Crisp. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

Crisp
Intercom
What it is
French all-in-one live chat and messaging platform for support, sales and marketing
A customer service platform that connects businesses with their customers via chat, email, and automation.
Headquarters
🇫🇷 FR
🇺🇸 US · 2011
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II
Price from
$45/mo
No
Free plan
Yes
No
Open Source
No
No
Ratings
CAPTERRA 4.6/5 (198) · G2 4.5/5 (133) · TRUSTPILOT 3.2/5 (20)
No
Integrations
Videosupport, n8n, Briskport, Message Scheduler, Segment +77
Slack, Salesforce, HubSpot, Shopify, Zendesk +4

Where each one wins

Crisp

Strengths

  • +Intuitive setup and clear documentation
  • +Affordable pricing for small businesses
  • +Responsive and knowledgeable customer support
  • +Multi-channel communication in a single inbox (live chat, email, social messaging, chatbots)
  • +Fast chat widget loading and stable performance
  • +Flexible features like branded chat support for multiple apps
  • +AI features and automation to reduce customer service costs
  • +Segregated chat tickets for better organization

Limitations

  • −Missing features like marking conversations as unread
  • −No file support in the free version
  • −Occasional bugs with notifications and message delivery

Intercom

Strengths

  • +Strong automation capabilities for customer support workflows
  • +Seamless integration with popular CRM and helpdesk tools
  • +User-friendly interface for non-technical teams

Limitations

  • −Pricing can be high for small businesses
  • −Limited customization for advanced use cases
  • −Learning curve for complex automation setups

Data residency & compliance

Crisp
Intercom
EU data residency
Yes, for all customers
Available on some plansEU data hosting is available on qualifying plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
DPA
Published →
Published →
Sub-processors
Listed →
Listed →
Certifications
No
ISO 27001, ISO 27018, SOC 2 Type II

Pricing

Crisp

  • Free $0 per workspace / month2 agent seats · Website chat widget and shared inbox · Mobile apps and chat SDKs
  • Mini $45 per workspace / month4 agent seats · Shared email inbox · ~90 automated conversations
  • Essentials $95 per workspace / month10 agent seats · ~450 automated conversations · $25 AI credits
  • Plus $295 per workspace / month20+ agent seats · ~1350 automated conversations · $75 AI credits
  • Enterprise On request customDedicated onboarding · Personalized SLAs · Custom features and team training

Prices are flat rates per workspace. 14-day free trial available.

Intercom

No published pricing we could verify.

Pricing is not publicly listed; available on request.

Features

Crisp

Chat and Communication
Customizable chat widget and SDKs, Real-time typing previews and status indicators, Proactive chat messages, Live audio and video chat
Artificial Intelligence
Fully autonomous AI agent for end-to-end conversations, AI knowledge training with internal data, Internal AI copilot for support agents, Voice-to-text transcription
Shared Inbox and Collaboration
Shared inbox for team collaboration, Internal notes and file sharing, Visitor banning and canned responses, Conversation ratings and follow-up reminders
Customer Relationship Management (CRM)
Customer data management with custom attributes, Customer profiles and segmentation, Smart filters and customer-based notes, Lifecycle tracking and timeline activity
Workflow Automation
No-code AI chatbot builder, AI-generated answers and scenario drafts, Conditional flows and keyword-based triggers, API automation and webhook actions

Intercom

Messaging & Chat
Real-time chat with customers, Customizable chat widgets, Automated greeting messages, File sharing in conversations
Automation & Workflows
Rule-based automation for routing, Chatbot creation without code, Workflow builder for multi-step processes, Time-based triggers
Data & Analytics
Customer data tracking, Conversation metrics and insights, Custom reports and dashboards, Team performance analytics
See Crisp →More Intercom alternatives