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vsZoho CRM

terna CRM vs Zoho CRM

Last updated October 2026

Looking for a European alternative to Zoho CRM? Here's how terna CRM compares, on EU hosting, GDPR and what it does.

Our pick for a European buyer: terna CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.

terna CRM
Zoho CRM
What it is
Industry-specific CRM for sales, marketing and field service on Microsoft tech
Cloud-based customer relationship management software for businesses.
Headquarters
🇦🇹 AT
🇮🇳 IN · 1996
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, SOC 2 Type II
Price from
No
$14/user/mo
Free plan
No
Yes
Open Source
No
No
Ratings
No
G2 4.2/5 (1,400) · CAPTERRA 4.3/5 (2,800)
Integrations
Microsoft 365, LinkedIn Sales Navigator, Maplytics, ERP systems, Billing systems
Zoho Books, Zoho Desk, Zoho Campaigns, Zoho Analytics, Mailchimp +5

Where each one wins

terna CRM

Zoho CRM

Strengths

  • +Intuitive and user-friendly interface
  • +Strong automation capabilities
  • +Good value for the price
  • +Extensive third-party integrations

Limitations

  • −Steep learning curve for advanced features
  • −Limited customization in lower-tier plans
  • −Occasional performance lag
  • −Customer support can be slow

Data residency & compliance

terna CRM
Zoho CRM
EU data residency
not established
Available on some plansEU data residency is available on request for Zoho CRM.
Transfer mechanism
not established
Standard Contractual Clauses
DPA
not established
Published →
Sub-processors
not established
Listed →
Certifications
No
ISO 27001, SOC 2 Type II

Pricing

terna CRM

No published pricing we could verify.

Pricing for BE-terna CRM Start is a transparent monthly price with annual commitment, but the exact amount is not published.

Zoho CRM

  • Free Free ForeverUp to 3 users · Basic CRM features · Limited storage
  • Standard $14 user/monthFull sales automation · Marketing integration · Billed annually
  • Professional $23 user/monthAdvanced analytics · Custom dashboards · Billed annually
  • Enterprise $40 user/monthAI-powered insights · Multi-user portals · Billed annually
  • Ultimate $52 user/monthAdvanced customization · Dedicated support · Billed annually

Pricing is based on annual billing; monthly options may be available at a higher cost.

Features

terna CRM

Sales and pipeline
Manage leads, opportunities, accounts, and contacts, Visual sales pipeline with drag-and-drop, Real-time sales dashboards and analytics
Customer data and collaboration
Unified customer view across interactions, Work with CRM data in Outlook, Teams, and Excel, Document management via SharePoint and OneDrive
Marketing and engagement
Multi-channel marketing coordination, Event planning and management, AI Copilot for content generation, summaries, and buying signals
Customer service and contact center
Omnichannel communication (voice, chat, email, SMS, social media), Integration with CRM and ERP systems, Contact center workflows
Field service
Resource Scheduling Optimisation for people, groups, and equipment, Dynamic schedule adjustments to reduce travel time, Mobile solution for technicians

Zoho CRM

Sales Automation
Lead and contact management, Pipeline tracking, Sales forecasting, Workflow automation
Marketing Integration
Email campaigns, Social media integration, Lead scoring, Web forms
Customer Support
Case management, Ticketing system, Knowledge base, Live chat
Reporting & Analytics
Custom reports, Real-time analytics, Sales metrics, Performance dashboards
Collaboration Tools
Team inbox, Document sharing, Task management, Calendar integration
See terna CRM →More Zoho CRM alternatives