terna CRM vs Microsoft Dynamics 365
Last updated October 2026
Looking for a European alternative to Microsoft Dynamics 365? Here's how terna CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: terna CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Industry-specific CRM for sales, marketing and field service on Microsoft tech
Cloud-based CRM and ERP suite for sales, service, finance, and operations.
Headquarters
🇦🇹 AT
🇺🇸 US · 1975
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001
Price from
No
$50/user/mo
Free plan
No
No
Open Source
No
No
Integrations
Microsoft 365, LinkedIn Sales Navigator, Maplytics, ERP systems, Billing systems
Microsoft 365, Power BI, Azure, LinkedIn Sales Navigator, Outlook +4
Where each one wins
terna CRM
Microsoft Dynamics 365
Strengths
- +Seamless integration with Microsoft ecosystem
- +Strong AI and analytics capabilities
- +Highly customizable with low-code tools
- +Scalable for large enterprises
Limitations
- −High cost for full suite deployment
- −Complex setup and configuration
- −Steep learning curve for admins
- −Limited flexibility for non-Microsoft integrations
Data residency & compliance
terna CRM
Microsoft Dynamics 365
EU data residency
not established
Available on some plansEU data residency is available for Dynamics 365 on request or via specific plans.
Transfer mechanism
not established
Standard Contractual Clauses
Certifications
No
ISO 27001
Pricing
terna CRM
No published pricing we could verify.
Pricing for BE-terna CRM Start is a transparent monthly price with annual commitment, but the exact amount is not published.
Microsoft Dynamics 365
- Dynamics 365 Sales Professional $65 per user/monthFull sales force automation · Built-in intelligence · Billed annually
- Dynamics 365 Customer Service Professional $50 per user/monthOmnichannel customer service · Self-service portals · Billed annually
- Dynamics 365 Finance $180 per user/monthFinancial management · Global compliance · Billed annually
- Dynamics 365 Supply Chain Management $200 per user/monthEnd-to-end supply chain visibility · AI-driven demand forecasting · Billed annually
Pricing varies by module and region; enterprise plans may require custom quotes.
Features
terna CRM
- Sales and pipeline
- Manage leads, opportunities, accounts, and contacts, Visual sales pipeline with drag-and-drop, Real-time sales dashboards and analytics
- Customer data and collaboration
- Unified customer view across interactions, Work with CRM data in Outlook, Teams, and Excel, Document management via SharePoint and OneDrive
- Marketing and engagement
- Multi-channel marketing coordination, Event planning and management, AI Copilot for content generation, summaries, and buying signals
- Customer service and contact center
- Omnichannel communication (voice, chat, email, SMS, social media), Integration with CRM and ERP systems, Contact center workflows
- Field service
- Resource Scheduling Optimisation for people, groups, and equipment, Dynamic schedule adjustments to reduce travel time, Mobile solution for technicians
Microsoft Dynamics 365
- Customer Engagement
- Omnichannel customer service, AI-driven sales insights, Marketing automation, Case and knowledge management
- Finance and Operations
- Financial management and accounting, Supply chain management, Project management, Inventory and warehouse management
- Business Intelligence
- Power BI integration, Custom dashboards and reports, Predictive analytics, Real-time data visualization
- Integration and Extensibility
- Pre-built connectors for Microsoft 365, RESTful APIs for custom integrations, Azure Logic Apps support, Low-code/no-code customization