Sunrise Software Relations® CRM vs Salesforce
Last updated November 2026
Looking for a European alternative to Salesforce? Here's how Sunrise Software Relations® CRM compares, on EU hosting, GDPR and what it does.
Our pick for a European buyer: Sunrise Software Relations® CRM. We weight data residency, GDPR and EU jurisdiction above everything else — that is the constraint this directory exists to solve.
What it is
Modular Austrian CRM for sales, marketing, service and project management
Cloud-based CRM platform for sales, service, marketing, and more.
Headquarters
🇦🇹 AT
🇺🇸 US · 1999
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
DSGVO / GDPR
Yes
Yes
Certifications
No
ISO 27001, BSI C5
Price from
No
No
Free plan
No
No
Open Source
No
No
Ratings
No
No
Integrations
Microsoft Outlook, Microsoft 365, Microsoft Entra ID, SAP, AS/400 +6
Slack, Microsoft Teams, Google Workspace, DocuSign, QuickBooks +3
Where each one wins
Sunrise Software Relations® CRM
Salesforce
Strengths
- +Highly scalable for enterprises
- +Extensive customization options
- +Strong ecosystem with AppExchange
- +Reliable uptime and performance
Limitations
- −Steep learning curve for new users
- −High cost for small businesses
- −Complex setup and configuration
- −Limited transparency in subprocessors
Data residency & compliance
Sunrise Software Relations® CRM
Salesforce
EU data residency
Yes, for all customers
Available on some plansEU data residency available in Frankfurt on request or specific plans.
Transfer mechanism
Not required — data stays in the EU
Standard Contractual Clauses
Sub-processors
not established
not established
Certifications
No
ISO 27001, BSI C5
Features
Sunrise Software Relations® CRM
- Contact and activity management
- Company and contact management, Activity history (emails, visit reports, letters), Task and appointment management, Visit planning
- Sales
- Lead and campaign management, Sales dashboard and annual planning, Opportunity and quotation management, Quotation phases and weighting
- Service and support
- Service request management, Ticket management
- Project management
- Project management and scheduling, Project tracking
- Communications and mobile use
- Personalized serial mailings and letters, Outlook email integration, Smartphone synchronization, Mobile web app (PWA)
Salesforce
- Core CRM
- Lead and opportunity management, Contact and account tracking, Customizable dashboards, Activity and task automation
- Data & Security
- Role-based access control, Field-level encryption, Audit trails, Compliance with GDPR
- Integration & Extensibility
- REST and SOAP APIs, AppExchange marketplace, Custom objects and fields, Third-party app integrations
- Analytics & Reporting
- Custom report builder, Real-time analytics, Forecasting tools, AI-driven insights
- Collaboration
- Chatter for team communication, File and document sharing, Mobile access, Team workspaces